Program Manager, Technology

United States·Glendalemid

OperationsProject Manager

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Quick Summary

Overview

About the company Brio Water Technology, a Home Organizers, Inc. company,

Technical Tools

OperationsProject Manager

About the Role

~1 min read

Establish the program governance, standards, and compliance foundation our technology organization does not yet have, in close partnership with internal stakeholders.
Take ownership of gaps: compliance concerns, undocumented procedures, and unowned processes, creating clarity and carrying them until a permanent owner is in place.
Lead cross-functional technology programs end to end, from problem definition and requirements through delivery, coordinating teams and vendors outside your direct management chain.
Take on the role of Scrum Master, Agile Coach, and business analyst for one or more teams as our organization matures.

Responsibilities

~2 min read

→Strategic planning. Define the roadmap, goals, and long-term vision for assigned programs, and sequence the work so near-term delivery builds toward the target state.
→Business analysis. Define the problem before the solution is chosen. Elicit and document requirements, map current and future state, set scope, and write acceptance criteria, confirming that what gets built fits what the business actually needs.
→Stakeholder communication. Serve as the primary bridge between project teams, executives, and external partners. Run working sessions, keep everyone current on status, risks, and decisions, and work directly with stakeholders up to the executive level and with subject matter experts who hold deep institutional knowledge of how our systems behave.
→Change management and adoption. Many of our teams have worked in the same systems, using the same processes, for a very long time. Adoption here is earned, not announced. Communicate change early and often, brief the leadership of each area before rollout so their questions are answered ahead of go-live, and provide the training and hands-on support people need to work confidently in the new process. Success is measured by adoption, not by the go-live date.
→Program delivery. Lead cross-functional technology programs end to end: system implementations, migrations, and infrastructure initiatives, coordinating teams outside your direct management chain, including external vendors, internal business stakeholders, and technical SMEs.
→Cross-project coordination. Manage interdependencies across concurrent projects, surface scheduling and resource conflicts early, and drive them to resolution.
→Budget oversight. Allocate resources, forecast expenses, and own budget adherence and variance tracking for assigned programs, including vendor software licensing, capital expenses for infrastructure upgrades, and cloud costs.
→Risk management. Identify roadblocks and risks early and implement corrective action. Maintain the risk register, change control process, policies and procedures, and audit-ready documentation.
→Governance and gap ownership. Stand up program governance where none exists today. Proactively identify compliance concerns, undocumented procedures, and processes without a clear owner; create interim structure, carry ownership, and hand off to permanent owners once established.
→Agile leadership. Serve as Scrum Master for one or more Agile teams, coaching teams of varying size and maturity as the organization scales.

Requirements

~1 min read

3-5 years of program or project management experience, including managing individual program or project budgets between $250,000 and $1,000,000.
Cross-functional IT program delivery: has led system implementations, migrations, or infrastructure programs end to end, across teams they did not manage, including teams that spanned external vendors and internal SMEs.
Compliance and governance experience: has operated inside an audited or regulated environment (for example SOX, HIPAA, PCI, or SOC 2) and can re-create the artifacts it runs on: risk register, change control process, policies and procedures, and audit evidence. Prior authorship of these artifacts is not required; applied familiarity is.
Business analysis and business partner engagement: has gathered and documented requirements, run working sessions, and translated business needs into technical scope, working directly with stakeholders up to the executive level.
Hands-on Agile delivery experience and demonstrated Agile coaching experience, with the ability to serve as Scrum Master for one or more teams as the organization grows.
Project Management Professional (PMP) certification, current and in good standing.

Nice to Have

~1 min read

Certified ScrumMaster (CSM).
Familiarity with formal change-management methodologies and stakeholder-management practices.

What We Offer

~1 min read

We believe in recognizing and rewarding our employees for a job well done. We offer growth potential for motivated individuals, competitive compensation, and a comprehensive benefits package, including:

✓Medical, Dental, Vision, Life Insurance

✓401K Retirement Plan

✓Paid Vacation Time

✓Paid Holidays

✓and More!