Telephone Collector

As part of our ambitious growth plans, we are looking to strengthen our team based from offices just north of Sheffield City Centre. Credit Style is part of the Bristow & Sutor Group – employing over 450 people, in debt recovery, throughout the UK.

We work with some of the largest retail, banking, utilities and commercial businesses in the UK helping recover overdue debts by negotiating repayment solutions, managing queries / complaints and negotiating customer solutions

Working shifts between 8am to 8pm - Monday to Thursday, 8am to 5.30pm Fridays and weekends 8am to 1pm.

Your primary role will be making and receiving telephone calls from customers to arrange repayment of outstanding debts also drawing on your resilience and negotiation skills where debts are disputed in order to deliver positive outcomes.

• You will be making and receiving telephone calls from businesses and individuals to recover outstanding debts
• You are experienced working within a dialler system and working efficiently
• You are comfortable handling difficult conversations in a sensitive and professional manner with customers over the telephone
• The ability to enter accurate records of conversations and capture repayment agreements into our customer database
• Accurately entering customers affordability into our systems - ensuring these are correct first time so repayments are affordable and sustainable
• Follow processes and guidelines regarding debt collection ensuring you treat customers fairly and work within a quality framework
• Passionate to achieve personal and team targets

• Previous experience working in a call centre or credit control type role is important
• Minimum of 2 years experience within collections, debt recovery or sales preferred
• Clear and confident communicator both verbal / written are vital
• Being comfortable working to targets – earning more money based on your achievements
• Happy to make and receive telephone calls from customers – on occasion these can be difficult conversations relating to debts, disputes and affordability
• Problem solving abilities – able to ask the right questions to get the information you need to help deliver results for the customer and our clients
• Strong IT skills – we use different technologies and systems so you need you to pick these up quickly