ICT Support Analyst

We are looking for a Hong Kong based ICT Support Analyst to deliver high-quality onsite, phone, email, and face-to-face support.  The role works as part of our global ICT team, supporting Brunswick offices across the APAC region and contributing to our 24×7 global support model. The role requires building strong working relationships with colleagues across APAC and globally, often operating in a virtual, cross-border environment.

As an ICT Support Analyst, the key responsibilities are listed below.

• A first point of contact between the business and the ICT Helpdesk.
• Providing initial triage and support for requests submitted through the ITSM tool via email.
• Administering O365 and Active Directory systems effectively.
• Responding to colleagues’ inquiries and offering technical assistance via the telephone system.
• Diagnosing and troubleshooting operating system and application issues on both Windows and Mac devices.
• Managing service requests for application installations and hardware requirements.

We are looking for the following technical knowledge, skills and competencies within the role:

• Proficient in administering, supporting, and deploying Windows 11 and macOS systems.
• Skilled in O365 application support, including the complete Microsoft Office suite.
• Possesses basic networking knowledge.
• Experienced in supporting Apple devices such as iPhones and iPads using corporate MDM solutions.
• Adept in administering Microsoft Intune for Windows devices.
• Competent in supporting video-conferencing platforms, including room-based systems.
• Knowledgeable about multi-factor authentication principles and implementation.
• Experienced in building Windows computers using the Auto-Pilot method.
• Familiar with JAMF for Apple device management.
• Capable of supporting printers and photocopiers effectively.
• Detail-oriented with the ability to follow instructions and processes consistently.
• ITIL knowledge is advantageous but not mandatory.

In addition, the role calls for several non-technical competencies, such as:

• Strong problem-solving mindset, with the ability to identify, understand, and proactively address internal client needs and challenges.
• Client-focused with a strong service orientation and a proactive, solutions-driven approach.
• Exceptional verbal and written communication skills.
• Professional appearance with an outstanding phone manner.
• Highly organised, delivering excellent client service.
• Demonstrates a keen interest and genuine passion for the technology sector.

Brunswick is a global advisory firm. We help companies tackle high-stakes issues, navigate complex stakeholder relationships, and deliver high-impact outcomes. 

Our clients value our ability to anticipate, shape, and respond to the key players and forces in the financial and investment arena, regulatory and geopolitical universe, NGO community, workforce and beyond. They rely on us for deep experience, fresh perspectives and original thinking. So, in Brunswick you will find an exceptional range of experience and talent with a rich mix of backgrounds. From the beginning, we have prioritized attracting, developing, and retaining the best professionals in the industry, united by a culture of inclusivity, excellence, and intellectual curiosity.

Founded in 1987 in London, the firm has organically grown to 27 offices in 18 countries across the Americas, Europe, Middle East, Africa, Asia and Australia. We operate as a “one-firm firm” with no individual profit centers. This allows us to assemble fully integrated, bespoke teams for each client, able to draw on the full resources of Brunswick anywhere in the world. 

Brunswick is an equal opportunity employer.  All qualified applicants will be considered without regard to race, religion, color, national origin, gender, sexual orientation, age, disability, pregnancy, genetic information, or any other status protected by applicable law. Please read our Global Privacy Notice to understand how your data is managed.