CPJ St. Lucia - Customer Service Representative

About Us:
CPJ St. Lucia Ltd is a leading distributor of premium food and beverage products, committed to operational excellence, innovation, and building a strong people-first culture. 

Join Our Team as Customer Service Representative

We are seeking a passionate and experienced Customer Service Representative to execute end-to-end service delivery within an assigned geographic zone, supporting customers across Institutional, Modern Trade, and Walk-In segments.

The role serves as a central coordination point between customers, Sales, Warehouse, and Purchasing, ensuring efficient order processing, proactive communication, and a consistent customer experience.

Each CSR is accountable for managing customer relationships, order flow, and issue resolution within their assigned zone, contributing to overall service reliability and business performance.

Key Responsibilities

1. Zone & Customer Portfolio Management
   • Manage all customers within an assigned geographic zone across multiple segments
   • Act as the primary point of contact for customer service-related matters
   • Work closely with the assigned Sales Representative to support customer needs
   • Develop an understanding of customer ordering patterns and requirements
   • Maintain consistent service standards across all customer types
     
2. Order Management & Processing
   • Receive, process, and confirm customer orders accurately and efficiently
   • Verify product availability, pricing, and delivery timelines
   • Enter orders into the system and ensure readiness for fulfillment
   • Monitor order status and provide proactive updates to customers
     
3. Customer Communication & Relationship Management
   • Provide timely and professional communication across all customer interactions
   • Build and maintain strong relationships within the assigned zone
   • Manage customer expectations regarding product availability and delivery
   • Provide guidance on product options, substitutions, and promotions where appropriate
     
4. Order Fulfillment Coordination
   • Coordinate with Warehouse and Logistics teams to ensure timely delivery
   • Ensure accuracy of invoices and supporting documentation
   • Monitor fulfillment performance and address potential delays or constraints
   • Escalate risks that may impact service delivery
     
5. Issue Resolution & Service Recovery
   • Take ownership of customer queries, complaints, and order discrepancies
   • Coordinate internally to resolve issues efficiently
   • Manage returns, credits, and exchanges as required
   • Ensure timely follow-up and closure of all customer requests
     
6. Product & Inventory Coordination
   • Stay informed on product availability, pricing, and promotions
   • Communicate stock constraints and alternative options to customers
   • Liaise with Purchasing and Inventory teams to address supply issues
     
7. Administration & Continuous Improvement
   • Maintain accurate records of customer interactions and transactions
   • Support reporting and tracking of service performance
   • Identify opportunities to improve processes and service delivery
   • Contribute to a culture of continuous improvement within Customer Service
     

Qualifications & Experience

• Associate Degree or equivalent qualification in Business or a related field
• 1–2 years’ experience in customer service, retail, or a related environment
  

Skills & Competencies

• Strong communication and interpersonal skills
• High attention to detail and accuracy
• Effective problem-solving and decision-making ability
• Strong organizational and time management skills
• Customer-focused mindset with a proactive approach
• Ability to work collaboratively across cross-functional teams
  

If you are passionate about customer service, possess the required qualifications, and are ready to make a significant impact, we invite you to apply for this exciting opportunity by 5th June 2026.

CPJ St. Lucia Ltd is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.