Senior Business Strategy Analyst

The Senior Business & Strategy Analyst will be part of the internal consulting group (Business Analytics) within bswift, responsible for partnering across the company to influence effective data driven decisions that drive growth and profitability. This is a fastmoving, high impact role requiring someone who can rapidly context switch across priorities, operate with analytical rigor, and leverage modern AI tools to accelerate their work. The role provides detailed reporting, business case development, and analysis used by leaders across the company to reach our goals.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Influence change and tell a compelling, data driven story — translating complex analyses into clear, actionable insights for senior stakeholders

Solve critical business problems through rigorous data analysis and manage multiple priorities as business needs shift

Develop and deliver rapid turnaround business cases to assess opportunity value and inform strategic and go to market decisions

Measure and track effectiveness of technology and product initiatives, identifying trends, performance gaps, and optimization opportunities

Analyze behavioral and engagement data to surface insights that improve customer and employee outcomes

Partner with product, marketing, and operations teams to translate data findings into targeted strategies and recommendations

Support the quarterly Board of Directors analyses and reporting packages

Collaborate across functions—Service, Sales, Call Center, Marketing, Operations, Finance—to align on business objectives and drive results

Leverage AI tools (Claude, ChatGPT, etc.) to accelerate analytical workflows and improve overall output quality

5+ years in business analytics, management consulting, investment banking, or strategy

Strong SQL skills; advanced Excel proficiency

Comfort with data visualization tools (Power BI or equivalent)

Demonstrated ability to operate effectively in a fast paced, high priority switching environment

Proven ability to build and deliver business cases with speed and rigor

Experience leveraging AI tools (Claude, Chat GPT, etc.) to increase analytical output

Strong cross functional relationship skills and collaborative mindset

Intellectual curiosity and a bias for digging deep into details

Sense of urgency and demonstrated results orientation

Experience at a SaaS company

Background in benefits administration or HR technology

Familiarity with call center operations, voice bot/IVR solutions, or conversational AI

Experience working within a Private Equity backed company

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.