Customer Success Manager

We built Bubble with a clear mission: to empower everyone to create software. Our AI visual development platform lets anyone, from first-time entrepreneurs to enterprise teams, take an idea from prompt to fully-functional, scalable app across web, iOS, and Android. With over 6 million users in more than 100 countries, Bubble is breaking down the barriers to entrepreneurship and innovation worldwide.

Bubble is the only fully visual AI app builder that lets you vibe code without the code to go beyond prototypes and launch real apps to real users. Chat with AI when you want speed, edit directly when you want control. Bubble's visual editor lets you fine-tune any detail, from the design to privacy rules and programming logic, so you're never stuck, even if AI hits its limits. Everything you need comes built in: a unified web and native mobile editor, enterprise-grade hosting, security, database management, and automatic scaling that grows with your business.

You can build just about anything on Bubble, and our community is living proof. Mailead grew a $10K investment into a $2M valuation, and Faceless.video went from zero to $1M+ ARR in under a year. People aren't just launching products on Bubble, they're building real businesses. See how Bubble builders are shipping apps that change industries, solve problems, and shape the future here: Inspiring builders, breakthrough apps.

• You love building durable relationships with customers and helping them succeed

• You're proactive — you'd rather prevent churn than react to it

• You're comfortable owning renewals and identifying expansion opportunities

• You're excited to help build the CSM playbook at a fast-growing company
  

• Own renewal health, executive relationships, and proactive churn risk for your accounts; carry GRR for your book

• Run onboarding (0–60 days): kickoff in week 1, a written success plan within 48 hours, and day-30/day-60 milestones, with TSM support in parallel

• Drive steady-state engagement through monthly signal-driven check-ins and QBRs with executive attendance

• Identify expansion opportunities to the CSQL threshold and hand off to Account Management for commercial close

• Manage renewals starting 90 days out, with plays segmented by account health (green: formality; yellow: joint with Head of Renewals; red: escalated recovery)

• Partner with Technical Success on escalations and architecture health, and surface customer feedback to Product
  
  Qualifications:

• 3+ years in customer success, account management, or a customer-facing commercial role

• Experience managing renewals and contributing to retention or expansion outcomes

• Strong relationship-building and executive communication skills

• Analytical mindset; comfortable using product and account signals to prioritize

• A customer-centric approach and the ability to thrive in a fast-paced environment

Let’s democratize access to technology together! If this sounds like you, apply! If you don’t meet all of the qualifications but think you could be a match, we’d still love the chance to review your application. At Bubble, we encourage people from all ages, abilities, and experiences to apply. Bubble does not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. Perhaps this job doesn't fit your background? Join our talent community!