Customer Success Trainees (Columbia) 2026

Remoteentry

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Quick Summary

Key Responsibilities

● Speak with Spanish & English-speaking Customers. ● Handle client queries via text and video calls. ● Understand and convey customer needs to the team. ● Solve user challenges,

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What We Offer

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● Fully remote with flexible working hours

● Sponsored L&D programs

● Company-paid team outbounds

● Competitive pay & full insurance coverage

● After one year of being an employee, you're eligible for our ARR-Linked Performance Bonus, announced every January 1st. Inclusion and bonus amounts are subject to management discretion. If you're looking for a high-impact role where you learn fast, solve real-world problems and contribute to cutting-edge product development, this is your place!

Location: Remote

What You Will Do:

● Speak with Spanish & English-speaking Customers.

● Handle client queries via text and video calls.

● Understand and convey customer needs to the team.

● Solve user challenges, providing solutions or workarounds.

● Uphold communication guidelines and procedures.

● Build and nurture client relationships.

● Continuously strive for exceptional service delivery.

Traineeship Details:

● Traineeship Program: 6 months: COP 2,250,000/month working 42.5 hours per week.

● Post-Training (Full-Time) Annual Salary: COP 52,500,000 (Base Salary) + COP 17,500,000 (Performance Variable) working 42.5 hours per week.

Who Should Apply? We invite applications exclusively from freshers who will be completing their graduation/post graduation in 2025/2026 irrespective of their specialization. If you are passionate about data-driven insights, eager to learn and adapt, and ready to take on challenges with a proactive and innovative mindset, you are the perfect fit for our team.

Selection Process: (All Virtual)

1. HR Round.
2. Assignment Round.
3. General Skill-Based Test.
4. Manager’s Interview
5. Functional Head Interview
6. Final Interview