IT Support Specialist

United States·ChicagoHybridmid

Customer Support SpecialistCustomer

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Quick Summary

Overview

What We Do C.A. Fortune is a national consumer-centric integrated commerce agency built to help brands win at retail. We deliver sales strategy, in-store execution, full-service marketing,

Technical Tools

Customer Support SpecialistCustomer

C.A. Fortune is a national consumer-centric integrated commerce agency built to help brands win at retail. We deliver sales strategy, in-store execution, full-service marketing, and digital commerce through a single, fully integrated partner. Our capabilities span the full shelf: from getting brands on it, to getting them off it.

We’re passionate, energetic, and deeply motivated by one thing: helping brands win over customers and consumers. We bring together sales experts, marketers, e-commerce specialists, data analysts, and creatives. Different backgrounds, one mission.

C.A. Fortune is built on the belief that great people build great brands. We're a national consumer-centric integrated commerce agency. We show up every day to help brands of all sizes grow, compete, and lead. From emerging challengers to established market leaders, we bring the sales horsepower, marketing firepower, and integrated thinking to move the needle at retail.

The best brands are built by the best people. Come build with us.

Responsibilities

~3 min read

→Provide first-line support for onsite, remote, and hybrid hardware, installing software, troubleshooting, diagnosing, and training users on software and equipment
→Perform remote troubleshooting through diagnostic techniques and pertinent questions
→Triage issues and resolve them directly or route to the appropriate resource
→Provide daily and weekly updates to the manager on project status, new user setups, and open issues
→Manage day-to-day monitoring and maintenance of network and cloud infrastructure, including Microsoft 365 and Entra ID/Active Directory
→Administer and support the Microsoft 365 suite (Exchange Online, SharePoint Online, Teams, OneDrive)
→Support and help manage a mobile device management (MDM) platform for company-issued iOS, Android, and Windows devices
→Support both Windows and Mac/Apple hardware.
→Design and deliver training sessions that drive adoption of new technologies, including AI tools
→Provide proactive IT support: monitoring systems and flagging issues before they disrupt end users
→Support basic cybersecurity practices: endpoint protection, phishing awareness, and patch management
→Own new-hire and offboarding setup/teardown for desktops, laptops, tablets, and phones
→Stay current on emerging technology, including AI tools, and help evaluate and pilot new solutions

 What You Should Bring to the Table 

→Minimum: 2 years IT field experience
→Excellent written and verbal communication skills
→Able to multi-task and prioritize in a fast-paced, evolving environment
→Proficient supporting the full Microsoft 365 suite
→Ability to train and instruct users of varying technical skill levels
→Strong documentation skills: procedures, network information, and asset tracking
→Experience with Android, iOS, and Windows mobile devices; MDM platform experience a plus
→Windows desktop support
→Mac/Apple device support
→Experience with Active Directory/Entra ID, Microsoft Exchange, Windows Server, SharePoint, and Microsoft 365
→Familiarity with basic cybersecurity/endpoint protection practices
→Curiosity and openness to learning new and emerging technologies, including AI-based tools
→Ability to lift equipment of 30 - 40lbs

Perks 

→PTO and Sick days
→11 paid company holidays per year 
→1 Floating holiday
→2 paid volunteer days per year 
→3 months fully paid parental leave (regardless of gender) 
→Medical, dental, and vision 
→Paid company life insurance 
→401k with company match 
→Bonus eligible
→Summer hours (half day Fridays from Memorial Day thru Labor Day)

Come As You Are 

C.A. is committed to making our company more inclusive. Diversity fuels our innovation and better connects us to our clients, our colleagues, and our communities. Based on research, we know that women and other marginalized groups tend to apply to roles only when their experience perfectly matches the job description. That said, we encourage you to apply if you meet the majority of qualifications, especially if this role aligns with your career trajectory.