CNS Media Ltd

GB·ChesterfieldRemotemid

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Quick Summary

Overview

Client Success Executive To support our continued growth, we're looking for a Client Success Executive who thrives on ownership.

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To support our continued growth, we're looking for a Client Success Executive who thrives on ownership. You'll be the person clients rely on and the reason every account runs smoothly, on time and without loose ends.

What We Offer

~1 min read

Join the award-winning team at CNS Media Ltd, where creativity, collaboration and results drive everything we do. As we continue to grow across our Chesterfield, Manchester and Birmingham offices, we're looking for a Client Success Executive to take ownership of the day-to-day running of a portfolio of client accounts.

We work with national and regional brands across multiple sectors and are proud to be recognised as a Campaign Best Places to Work 2024 winner, as well as award-winners at The Drum Awards, UK Agency Awards and Global Agency Awards.

If you want to be part of a friendly, ambitious and supportive agency, we'd love to hear from you.

About the Role

~1 min read

First point of contact for your accounts, responding promptly and professionally
Building working relationships with client contacts, understanding their business and pressures
Managing expectations proactively, flagging delays or risks early
Knowing when to resolve something yourself and when to bring in your Senior Client Success Manager

Running onboarding for new clients, from kick-off through to documentation and introductions
Coordinating internal teams so everyone knows what's needed and by when
Running weekly check-ins to track progress, blockers and upcoming deadlines
Keeping systems and boards accurate so information is easy to find and nothing gets missed

Producing weekly and monthly performance reports to deadline
Turning data into a short, readable narrative of what happened, what it means and what's next
Supporting quarterly business reviews with prepared data and materials
Keeping reporting templates consistent across the portfolio

Using monday.com to manage timelines, tasks and client communication in one place
Setting up new client boards at onboarding stage
Spotting where a process or automation could be improved, and making the improvement

1 to 3 years in a client-facing, agency, account or project coordination role
Outstanding communication skills
Experience with monday.com or a comparable platform and confidence picking up new systems quickly
Clear, confident written communication
Comfortable with numbers and reporting, with solid Excel or Google Sheets skills
Good attention to detail and a proactive approach to spotting and raising issues
Someone who enjoys owning their own workload and bringing structure to it

Nice to Have

~1 min read

Experience building monday.com dashboards, automations or templates
A background in media, marketing or advertising
Experience with digital campaign delivery or performance reporting
PowerPoint or presentation-building skills

CNS Media is committed to building a diverse and inclusive workplace. We welcome applications from all backgrounds and encourage you to apply even if you don't tick every box above.