C
Cabonorte5mo ago

Support Engineer – Technical Support

BelgiumBelgiumFull-timemid
Customer SupportSupport EngineerCustomer SuccessTechnical Support
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Quick Summary

Overview

We are hiring a Support Engineer to strengthen a technical support team responsible for guiding customers through system issues, troubleshooting complex situations,

Technical Tools
Customer SupportSupport EngineerCustomer SuccessTechnical Support
We are hiring a Support Engineer to strengthen a technical support team responsible for guiding customers through system issues, troubleshooting complex situations, and ensuring smooth operation of installed solutions.
You will handle client inquiries, provide expert technical assistance, and collaborate closely with internal engineering teams.
  • Provide first-line and second-line technical support via phone, email, and remote tools.
  • Diagnose and resolve hardware, software, system, and configuration issues.
  • Document incidents, root causes, and solutions in the support system.
  • Escalate complex problems to senior engineers or development teams when required.
  • Assist customers with product configuration, system understanding, and correct usage.
  • Perform preventive support, follow up on recurring issues, and contribute to process improvement.
  • Maintain a professional and customer-focused approach when managing support requests.
  • Coordinate closely with product and engineering teams to communicate technical findings and product feedback.
  • Technical background through education or equivalent experience (IT, electronics, electromechanics, or similar).
  • 5+ years of experience in technical support, field service, or a similar role.
  • Strong analytical and troubleshooting skills.
  • Ability to structure information, document solutions, and communicate clearly with customers.
  • Proficiency with diagnostic tools, support platforms, and remote assistance tools.
  • Excellent communication skills in Dutch and French (both required).
  • Solid understanding of technical systems and the ability to translate technical details into practical guidance for users.
  • Customer-oriented mindset, patience, and a proactive approach to problem-solving.
  • A technically diverse role with direct interaction with customers and engineering teams.
  • Opportunity to grow your expertise with innovative, market-leading solutions.
  • Supportive work environment focused on quality, collaboration, and continuous improvement.
  • Competitive compensation and benefits package.

    • Location & Eligibility

    Where is the job
    Belgium
    On-site within the country
    Who can apply
    BE
    Listed under
    Belgium

    Listing Details

    Posted
    November 16, 2025
    First seen
    March 26, 2026
    Last seen
    April 28, 2026

    Posting Health

    Days active
    33
    Repost count
    0
    Trust Level
    23%
    Scored at
    April 28, 2026

    Signal breakdown

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