Case Manager, Morris Manor Apartments

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive.  We take a comprehensive approach by offering more than 180 integrated programs in:  Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 73,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are in living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

• Maintain professional relationships with clients and client confidentiality.
• Practice Universal Precautions/Standard Protocol & Procedures.
• Comply with any and all Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information.
• Create and maintain tenant files.
• Conduct initial intake and assessment of tenants and tenants' families' needs and periodic re-assessments.
• In collaboration with tenants, prepare initial and periodic revisions of independent living plans including short-term and long-term tenant goals.
• Assist tenants in attaining their goals by identifying and locating community resources for tenants and by making referrals to appropriate services both within and outside CAMBA.
• Work with tenants to break through barriers related to goals and assist tenants in advocating for themselves and moving toward self-sufficiency.
• Recommend and implement strategies to persuade tenants to participate fully in program related practices.
• Monitor tenants' progress toward their goals via regularly scheduled telephone contact and/or face-to-face visits, and document via progress notes.
• Participate in case conferences.
• Conduct service Coordination with tenants and referral organizations to devise/ implement strategies and ensure proper provision of services and resources.
• Provide all required information for weekly/monthly/quarterly/annual reports.
• Discharge cases in which tenants have: (a) achieved primary goals and have maintained stability for a period of months; or (b) have not demonstrated a willingness to participate in the process (lost-to-service); or (c) have become ineligible for services (e.g., moved out of building).
• Act as tenant liaison/tenant advocate with outside organizations regarding such matters as education, healthcare, housing, legal issues, etc.
• Schedule appointments for tenant with referral organizations.
• Escort tenants to appointments (educational, medical, social service, etc.)
• Assist tenants in completing applications for benefits and entitlements and process applications on tenants' behalf.
• Follow-up with tenants after successful completion of their primary goals to assure tenant stability.
• Evaluate actual living conditions of tenants through home visits.
• Input tenant data and tenant progress information into automated database.
• Tasks may be modified, expanded and/or assigned over time.

• Bachelor's degree (e. g., B.A., B.S.W.)

• Experience working with the Seriously and Persistently Mentally Ill (SPMI) population, and/or equivalent experience.