AI Voice Product Operations Manager

United States·New YorkFull Timemid

Product ManagementProduct Operations Manager

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Quick Summary

Overview

About Us Think about your last hotel stay.

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Product ManagementProduct Operations Manager

Think about your last hotel stay. Did you skip the front desk line with mobile check-in? Message the staff for extra pillows? Order a late-night snack with a tap on your phone? Then you’ve likely run into Canary in the wild.

Canary Technologies is the leading agentic AI platform for hotel and guest management, powering the digital infrastructure for more than 20,000 hotels in 125+ countries. The world's most renowned hospitality brands, including Marriott International, Four Seasons and Wyndham Hotels & Resorts, partner with us to increase revenue, improve operations and elevate the guest experience.

We’ve executed the largest deployment of autonomous AI systems in hospitality, building technology that fundamentally redefines how guests and hotels interact. It’s made us one of the top-funded hotel technology companies in the world, with nearly $200M raised to date.

Canary has been recognized as a 2024 and 2025 Deloitte Technology Fast 500™ company, Inc. 5000 fastest-growing company, and swept the 2026 HotelTechAwards, including Best Place to Work, #1 Guest Experience Platform, and the Hotelier’s Choice Award. We’re scaling our team to bring innovation to life faster than ever.

We're growing quickly, and we're looking for people who are passionate about their work, want to grow with us and are ready to take on more responsibility along the way. We value rigor and velocity in equal measure: high standards, fast pace, real ownership. If that's the environment you're looking for, this is the place for you.

About the Role

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We believe every way a hotel and its guests communicate should be facilitated through Canary — with best-in-class AI agents working alongside staff to boost efficiency, revenue, and guest personalization. Voice is one of the most exciting frontiers of that vision.

As the AI Voice Product Operations Manager, you'll help the Voice product team turn roadmap into rollouts that work well for hotels. You'll support how new capabilities reach properties, help drive adoption once they're live, run experiments to understand what's working, and own the metrics that show the impact while working closely across Product, Engineering, and Go-To-Market. If you enjoy being the person who keeps a product team running smoothly and makes the product a little better every cycle, you'll fit right in.

Coordinate end-to-end rollout and go-live for Voice AI — launch readiness, run-of-show, and alignment across Product, Engineering, CS, and GTM.

Drive adoption, not just go-live: make sure new capabilities land with customers and deliver the efficiency, revenue, and guest-experience gains they're built for.

Run the feedback loop between the field and engineering to bring them into the roadmap.

Run experiments — A/B tests, phased rollouts, pilots, and early access programs — to validate what works before scaling.

Own the measurement framework for Voice: define the KPIs that matter and maintain the dashboards the team relies on.

Partner with Go-To-Market to make each rollout better than the last through process improvements and AI-enabled workflows

3+ years in product operations, technical program management, strategy & operations, consulting, or a related role — ideally in B2B SaaS.

Track record of owning complex launches and rollouts end-to-end, coordinating across Product, Engineering, and GTM.

Data-driven, with SQL skills and hands-on experience designing experiments, defining KPIs, and building dashboards in BI/analytics tools.

Strong program management skills — comfortable driving many moving parts and multiple concurrent deployments through ambiguity to done.

Excellent communicator who can work with both technical and non-technical audiences and build alignment; bias for action in a fast-paced, high-growth environment.

Bonus: APIs/scripting and a tinkerer's instinct; experience in hospitality tech or telephony/voice/communications products.

Target cash compensation ranges from $145,000 - $195,000, including a fixed annual salary and a performance-based bonus paid quarterly.

This role also includes a stock option grant, subject to board approval.

Actual compensation will be commensurate with the candidate's skill level, experience, and specific work location.

What We Offer

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We work hard to make Canary a fun, rewarding, and high-energy place to work. Here’s how we take care of our flock:

Unlimited PTO: Take the time you need to truly rest and recharge.
Holidays + Canary Days: Standard holidays plus monthly company-wide days off for a guaranteed long weekend.
Birthday Holiday: A dedicated day off to celebrate you!

Office Exchange: A travel stipend to visit the team in person at our SF, NY, or Dallas hubs.
Canary Hotel Experience: Staying at a Canary hotel? We’ve got you covered with a credit toward your stay.
Preferred Hotels Discount: Enjoy a minimum 30% off the best available rate at select partner hotels globally.

Self Improvement Club: A monthly budget to help you smash your personal goals.
Professional Development: Level up your career with a dedicated learning stipend to fuel your skills and cross-functional connection.
Referral Program: Help us grow the flock and score a cash bonus for successful hires.

Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.