Cannabisandglass13d ago

Retail Associate - Budtender

Ontario · Ontariomid

OperationsRetailRetail Associate

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Quick Summary

Key Responsibilities

Customer Service & Sales Greet every customer warmly and professionally; build rapport and promote return visits Provide expert guidance on product selection based on individual needs,

Technical Tools

OperationsRetailRetail Associate

At Cannabis & Glass, we are passionate about making a positive impact in the lives of our customers through exceptional service and accessible cannabis products. Our company embraces a culture that fosters growth and collaboration with a focus on delivering an outstanding customer experience.

As the largest recreational dispensary chain in Eastern Washington and Oregon, Cannabis & Glass takes pride in offering the region's best cannabis prices and widest selection. With four dispensaries located in North Spokane, Spokane Valley, Liberty Lake, and Ontario, Oregon, we strive to be the top choice for cannabis consumers.

Joining our team means being part of a thriving organization that consistently ranks among the top 10% highest grossing retailers in the state of Washington. Whether you are seeking a position at our retail stores or aiming for a senior corporate role, Cannabis & Glass provides diverse opportunities for professional growth and development.

We’re looking for professionals who take pride in their work, move with purpose, and thrive in fast-changing environments. The kind of people who hold themselves to high standards, think creatively, and find satisfaction in solving hard problems.

When you join our team, you’ll work alongside some of the most experienced leaders in the industry — professionals who share their knowledge freely and lead by example. You’ll be challenged, supported, and trusted to take ownership of meaningful work that shapes the future of one of the fastest-growing industries in America.

Cannabis & Glass is looking to add knowledgeable Retail Associates to our team. Join the most exciting and fastest growing company in the industry! If you enjoy working with and talking about cannabis, this is the right job for you! Retail Associates enjoy a fun and collaborative environment with great tips, the largest discount on cannabis in the industry, and a generous incentive program! Join our team today and start looking forward to coming to work doing something you love!

As a Retail Associate (Budtender), you are the face of the brand. You’ll guide customers through product selection, offer cannabis education, and ensure an exceptional in-store experience. This is a customer-facing role perfect for someone passionate about cannabis, wellness, and retail service in a highly regulated environment.

Responsibilities

~1 min read

Greet every customer warmly and professionally; build rapport and promote return visits
Provide expert guidance on product selection based on individual needs, preferences, and regulations
Educate customers on strain types, cannabinoid profiles, consumption methods, dosage, and product effects
Offer recommendations based on customer health goals, product availability, and state regulations
Promote loyalty programs, daily deals, and new product launches
Ensure all customers/patients have a valid ID and meet all eligibility requirements before purchasing

Accurately process transactions through POS and seed-to-sale tracking systems
Handle financial transactions with integrity and accuracy
Follow all transaction limits, discounts, and promotional pricing protocols

Adhere strictly to all state cannabis laws and internal SOPs (including ID verification, purchase limits, packaging, and labeling)
Maintain confidentiality and HIPAA compliance when handling patient/customer information
Report discrepancies, compliance concerns, or suspicious activity to store leadership

Assist with restocking, product rotation, and backstock organization
Maintain merchandising standards by keeping displays neat, full, and visually appealing
Verify accurate labeling and pricing on all retail products
Support cycle counts and inventory audits as needed

Ensure the sales floor, waiting area, restrooms, and break room remain clean and organized
Sanitize high-touch areas and workstations regularly
Follow store opening, closing, and cash-handling procedures

Requirements

~1 min read

Must be at least 21 years of age
High school diploma or equivalent required
1+ year of customer service, hospitality, or retail experience; cannabis experience not required
Strong interpersonal and active listening skills
Basic math and computer skills; POS and inventory software experience a plus
Ability to work flexible hours including weekends, evenings, and holidays
This position requires the ability to perform essential job functions such as standing, walking, bending, climbing, and lifting up to 50 pounds regularly (up to 200 pounds with assistance), with or without reasonable accommodation
Must meet all state requirements for employment in a licensed cannabis facility