Implementation Support Engineer (She/He/They)

Capco Poland is a global technology and management consultancy specializing in driving digital transformation across the financial services industry. We are passionate about helping our clients succeed in an ever-changing industry.

We are also:

• Experts in banking and payments, capital markets and wealth and asset management
• Committed to growing our business and hiring the best talent to help us get there
• Focused on maintaining our nimble, agile and entrepreneurial culture

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  Support end-to-end implementation including onboarding, configuration, testing, deployment, and stabilization
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  Troubleshoot authorization flows, transaction routing, and response code issues
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  Collaborate with clients, processors, gateways, and acquirers to resolve challenges
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  Contribute to testing, defect triage, and production readiness activities
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  Analyze transaction logs and processing errors to identify root causes
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  Prepare documentation and runbooks for implementation and support
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  Work closely with stakeholders to ensure smooth delivery

• 5–7 years of experience in payment technology or transaction processing
• Strong understanding of card payment flows and lifecycle events
• Experience with API integrations (REST/JSON) and webhooks
• Ability to analyze logs and diagnose issues in distributed systems
• Strong communication and stakeholder management skills

• Screening call with the Recruiter
• Competencies interview with Capco Hiring Manager
• Client’s interview
• Feedback / Offer