Engineer, Application Development and Maintenance - Salesforce Support

What Application Development & Maintenance contributes to Cardinal Health

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

Application Development & Maintenance performs configuration or coding to develop, enhance and sustain the organization's software systems in a cross-functional team environment through adherence to established design control processes and good engineering practices. This job family programs and configures end user applications, systems, databases and websites to achieve the organization's internal needs and externally facing business needs. Application Development & Maintenance partners with business leaders, investigates user needs and conducts regular assessments, maintenance and enhancements of existing applications.

Qualifications

• 4-8 years of Salesforce development and/or application support experience preferred
• Bachelor's degree in computer science, Information Technology, Engineering, or equivalent work experience preferred
• Strong experience developing and supporting Salesforce solutions, including Flows, Apex, integrations, security, and automation
• Experience troubleshooting complex application, system, and integration issues in production environments
• Prior pharmacy, healthcare, or DME industry experience preferred but not required
• Strong analytical and problem-solving skills

What is expected of you and others at this level

• Monitor and maintain the daily production environments.
• Ensure scheduled jobs complete as designed and all system workflows are functioning as required.
• Communicate production issues, status, and business impact, and resolution to IT and business stakeholders.
• Production issues are identified, investigated, and resolved in a timely manner.
• Ensure that all escalation paths are followed based on criticality and impact to customers.
• Complete all change management related documents.
• Complete all SOP-related documentation following issue resolution.
• Escalate recurring issues with the IT team for long term resolution.
• Collaboration with the pharmacy operations team, CITRIX team, vendor, and all internal infrastructure and database teams as required.
• Support application releases, deployments, maintenance activities, and production validation.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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