Vendor Relations Specialist

Amerit Fleet Solutions is a leading provider of fleet maintenance and repair services across the United States. Backed by New Mountain Capital, Amerit is rapidly expanding through both acquisitions and organic growth. We deliver industry-leading service, scale, and innovation to keep America's fleets moving.

The Vendor Relations Specialist is the front line of Amerit's vendor management operation, responsible for onboarding, qualification, and day-to-day relationship management with our vendor network. This role is highly communicative—spending approximately 40% of the day on phone calls—managing both inbound vendor inquiries and outbound prospecting to identify qualified vendors that meet customer needs. The Specialist works alongside the Manager of Vendor Relations & Dispute Resolution to ensure vendors are properly set up, compliant, and performing to Amerit standards. This position offers an excellent entry point for someone who thrives in a fast-paced environment, enjoys solving problems through communication, and is organized enough to manage competing priorities with accuracy.

• Identify and research qualified vendors to meet Amerit's needs across all business segments
• Conduct initial outreach to prospective vendors; lead qualification discussions to determine fit with Amerit requirements and standards
• Partner with Manager on vendor selection and due diligence oversight

• High school diploma or equivalent
• Proficiency in Microsoft Excel
• Comfortable and effective on the phone; demonstrated ability to build rapport with external contacts
• Exceptional organizational and time management skills; ability to balance multiple priorities in a fast-paced environment
• Strong written and verbal communication skills
• Excellent attention to detail and commitment to accuracy
• Ability to learn new software systems quickly (Zendesk experience a plus)
• Willingness to take initiative; self-starter mentality
• Ability to exercise independent judgment and make decisions with confidence

• Experience in vendor management, account management, or operations
• Background in fleet management, transportation, or automotive industry
• Experience with Zendesk or other ticketing/CRM systems
• Administrative, customer service, or procurement experience
• Familiarity with ERP systems such as PeopleSoft

• Guide vendors through the onboarding process in accordance with company procedures and regulatory requirements
• Maintain and update vendor account numbers, contact information, and key documentation in Zendesk and database systems
• Ensure all required contracts, agreements, and compliance documentation are collected, filed, and current prior to vendor going live
• Develop subject matter expertise on Amerit's vendor requirements and communicate them clearly to prospective and current vendors

• Initiate, cultivate, and maintain positive, professional relationships with vendors and Amerit customers they support
• Maintain national account communications and coordination; participate in vendor calls and status updates with key accounts to ensure alignment on expectations and performance
• Monitor vendor compliance with Amerit requirements; ensure all documentation, certifications, and agreements remain current and non-expired
• Follow up with vendors to ensure customer account numbers are active, properly set up, and communicated to the field
• Maintain and organize all onboarding paperwork and account records in accordance with company standards

• Collaborate with Accounts Payable, Procurement, Operations, and Management to identify and resolve vendor setup issues before they impact service
• Communicate proactively with internal teams and vendors to escalate problems early and coordinate swift resolution

• Communication & Relationship Building
• Organization & Process Discipline
• Attention to Detail & Accuracy
• Problem-Solving & Resourcefulness
• Time Management & Multitasking
• Cross-Functional Collaboration
• Adaptability & Quick Learning
• Customer-Centric Mindset

This role operates in a fast-paced, dynamic environment with constant communication demands. Expect to spend approximately 40% of your day on phone calls with vendors, customers, and internal teams. Regular communication occurs via phone, email, Zendesk, and video meetings. The position requires flexibility to respond to urgent vendor issues and shifting priorities. The successful candidate thrives in this high-touch, relationship-intensive environment and enjoys the variety that comes with supporting multiple vendors across different business segments.