Customer Success - Australia Clients - Remote

Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs.

We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.

We operate 3 business segments:

Please be aware that Sleek is a regulated entity and as such is required to perform different levels of background checks on staff depending on their role. 

This may include using external vendors to verify the below:

• Your education
• Any criminal history
• Any political exposure
• Any bankruptcy or adverse credit history

We will ask for your consent before conducting these checks.  Depending on your role at Sleek, an adverse result on one of these checks may prohibit you from passing probation.

By submitting a job application, you confirm that you have read and agree to our Data Privacy Statement for Candidates, found at sleek.com.

• Consistently achieve monthly renewal rate targets across the Australian client base
• Maintain and improve CSAT scores, ensuring customer trust and satisfaction throughout each renew 

• Conduct detailed, end-to-end investigations into customer interactions with Sleek
• Work cross-functionally with accounting, corpsec, product, and data teams to drive resolution and support seamless renewals

• Achieve monthly cash collection targets by driving renewals and identifying upsell and upgrade opportunities
• Proactively identify and act on revenue expansion opportunities within the existing customer base

• Maintain a thorough understanding of the book of business; manage the pipeline in a data-driven manner using CRM and reporting tools
• Prioritise ticket resolution and proactive outreach to consistently achieve monthly KPIs

• Partner with accounting, corpsec, product, and data teams to improve renewal processes and the end-to-end customer experience
• Proactively share best practices with the wider Customer Success team; contribute to a culture of continuous improvement

To do this, you will have a minimum of 8 years experience in Renewals, or Customer Success management roles  and you will be located in the Philippines.

• Demonstrated track record of achieving renewal rate and cash collection targets in a B2B SaaS or services environment
• Experience managing a customer pipeline in a data-driven way: CRM hygiene, pipeline reporting, and forecasting
• Proven ability to work cross-functionally with product, finance, and operations teams to resolve customer issues
• Strong written and spoken English; ability to communicate clearly with Australian-market clients

Behavioural fit is also important at Sleek, and we will be looking for candidates that have a proven track record of embodying the below attributes in their recent roles:

Selected candidates will be invited to complete a short, one-way video interview. Depending on the results, candidates may then progress to a ~30-minute screening call with a member of our Talent Acquisition team to explore their experience and discuss the role in more detail..  

A ~45 minute chat with a member of the leadership team, where they will dive into some of your recent work situations to understand how you think and work.

Prior to final offer confirmation, we will conduct one professional reference check with your recent direct manager or supervisor. To keep the process moving smoothly, this step may be initiated during the final interview stages.

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