Case Manager

• →Manage aspects related to assigned caseload that pertain to access to Bancroft services, family advocacy, and funding and ensure cases are approached in a thoughtful, holistic manner that reflects Bancroft’s core values. 
• →Schedule and coordinate the annual plan meetings and ensure that all care team members are included. 
• →Ensure that all documentation for the annual plan is promptly prepared and provided to the appropriate parties. 
• →Ensures that the annual plan accurately captures needed services and ensures that funding authorizations are in place for the services.
• →As needed facilitates eligibility and benefit checks and oversees the process of redetermining and/or restoring eligibility for benefits and entitlements. 
• →Assist with securing funding authorizations for durable medical equipment and adaptive devices. 
• →Support the process when individuals transfer services to a new program or service line by ensuring that transfer meetings are held with external care team members’ input and that all documentation is in place for no disruption in funding.
• →Ensure that all pertinent contact information for each individual and his/her care team and relationships is accurately maintained in the electronic database (Salesforce). Enters discharges and transfers into Salesforce.
• →Oversee the electronic files for assigned caseload.
• →Ensure that guardianship and Power of Attorney documentation is on file.
• →Assist families, individuals served and residential care teams with resolving medical insurance issues.
• →For new admissions, attend the pre-admission and admissions meetings to meet the external care team members and to learn about the service needs of the individual being admitted.
• →Coordinate the discharge planning process. Prepare the discharge letter and the discharge summary. 
• →Maintain a clear understanding of the funding regulations relevant to assigned caseload.
• →Maintain a working knowledge of all Bancroft Policies and Procedures relevant to the Case Coordinator position.
• →May oversee the recording of and accuracy of attendance for assigned caseload.
• →Provide training to managers and others as needed.
• →Serve as a resource for program managers and directors to resolve random, unassigned issues that impede the individual’s access to service, health and overall progression.

Bachelor’s degree required. 

Minimum of two (2) years’ experience of related experience in case management and family advocacy required. 

Proven ability to effectively communicate both verbally and in written form required.  Effective and proven ability to prioritize, multi-task; management skills required, as well as flexibility and adaptability. Ability to assess situations, problem solve and delegate tasks. Effective interpersonal and organizational skills. Basic math skills required. Operative knowledge of MS Office Word and Excel spreadsheets preferred.  Valid driver’s license required in incumbent’s legal name and current address with no provisional restrictions

• Meaningful Purpose: We truly make a difference in the lives of others, which inspires us to be better people, and gives us purpose. 
• Lasting Bonds: We are a close-knit, committed team who feel like a second family
• Personal Growth: There are opportunities to learn and build skills, professional development, career advancement, tuition assistance, and loan repayment programs 
• Outstanding Benefits: We offer competitive salaries, retirement savings program, generous paid time off, medical and dental insurance, and more

At Bancroft, you’ll do more than just make an impact. We are a care team of 2,700 employees across 200+ facilities and homes in NJ and DE committed to making a lasting difference in the lives of the people we serve and their loved ones. Together, we work diligently and compassionately, to improve the lives of the people we serve. Find your purpose and more at Bancroft.

bancroft.org/careers

Bancroft stands strong against racism and hate of all kinds and supports actions leading to respect, equality, fairness and peace. We advocate for and embrace an inclusive and just world. One world. For everyone. We work with heart, respect and collaboration. We are communicators, listeners, problem solvers, partners and collaborators. Bring your authentic self to our team.  

Bancroft is an Equal Opportunity Employer, and supports diversity, equity and inclusion in its hiring and employment practices, so that every team member can feel a true sense of belonging, and maximize their unique potential.  To this end, all applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, veteran status or any other characteristic protected by law.  

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