Medical Assistant

• →Accountable to the Assistant Nurse Manager, Nursing Operations Manager, or Practice Manager for operational issues.
• →Embraces and participates in quality initiatives, goal attainment, and clinical outcome process improvement activities.
• →Supports and demonstrates effective and professional communication with patients and family members.
• →Works collaboratively with the administrative and operations staff.
• →Gathers patient data through interview and observation.
• →Assists patients and families with preparation for examination.
• →Assists the physician during examination and procedures.
• →Demonstrates competency in specific tasks and skills as defined by the practice.
• →Provides routine treatments and administers approved medication types.
• →Documents patient data, treatments, procedures, and patient education according to Orlando Health and department specific policies.
• →Assists the physician by acting as a liaison on behalf of the patient to schedule, provide patient with scheduling information to obtain specialty testing, and/or specialty physician consultation.
• →Processes incoming and outgoing calls in an independent and professional manner using sound clinical judgment.
• →Adheres and assures compliance with Orlando Health and department specific policy, procedures, value statements and Commitment to Excellent standards.
• →Consistently demonstrates personal and patient safety practices and adherence to infection control standards outlined in Orlando Health policies.
• →Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• →Maintains compliance with all Orlando Health policies and procedures.
• →Must be able to demonstrate the knowledge and skills necessary to provide care and have the ability to assess data appropriate to the age-specific needs of the patients on his or her assigned department and/or unit.
• →Demonstrates awareness of medical/legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• →Practices the efficient use of supplies.
• →Assists business office as needed with reception, scheduling, and discharge of patients.

Education/Training

• High school graduate or equivalent.
•  Successful completion of Medical Assistant training from an approved technical school (or at least one (1) year of verifiable and applicable work experience as a Medical Assistant in a patient care setting) required.

Licensure/Certification

• Maintains current BLS Healthcare Provider Certification -and-• If hired after January 1, 2015, maintains current certification or registration by one of the following agencies within 6 months of hire-• Certified Clinical Medical Assistant (CCMA) by National Healthcareer Association (NHA) (www.nhanow.com)• Certified Medical Assistant (CMA) by the American Association of Medical Assistants (AAMA) (www.aama-ntl.org)• Clinical Medical Assistant Certification (CMAC) by the American Medical Certification Association (AMCA)