Meta Lab Store Manager

Meta Lab Retail is redefining how customers experience technology in high-traffic, premium shopping destinations by bringing Meta Smart Glasses and Quest mixed-reality experiences to life through immersive, hands-on engagement in The Galleria.

As the Store Manager, you will guide a compact, yet high-impact team focused on world-class product demonstrations, meaningful customer relationships, and measurable business results, while balancing customer passion, people development, operational excellence, and strong business acumen to uphold the Meta brand standard and customer promise.

These small-format locations—situated in premier malls and outdoor lifestyle centers—are designed to reinvent traditional retail engagement through immersive, hands-on experiences. Channel Partners, the exclusive talent and operations partner for Meta Retail, builds and leads the teams that bring these experiences to life. We’re seeking a customer-obsessed, people-first, tech-centric Store Manager to guide a high-performing team and deliver authentic, immersive interactions on behalf of Meta. This is experiential retail—not transactional retail.

• →Deliver immersive product demonstrations, build authentic customer relationships, elevate every interaction into a Meta-branded experience, and drive customer acquisition, retention, and satisfaction.
• →Recruit, hire, and develop high-potential talent while providing ongoing coaching, fostering accountability and collaboration, and modeling professionalism and strong communication.
• →Drive sales and conversion metrics, turn traffic into engagement and revenue, analyze performance data to adjust strategies, and maintain operational excellence in scheduling, inventory, and reporting.
• →Serve as the subject‑matter expert on Meta wearable and mixed‑reality products, stay current on innovations, communicate value propositions confidently, and simplify complex technology for customers.
• →Demonstrate strong communication skills, set clear expectations, hold the team accountable, and represent the Meta brand professionally in high-visibility environments.

• High School Diploma or equivalent required
• 5+ years of retail sales management experience
• Proven success leading customer-facing retail teams
• Experience in high-traffic environments preferred

• Strong leadership and people development skills
• Demonstrated business acumen and data-driven decision-making ability
• Excellent communication and interpersonal skills
• Skilled in performance management and conflict resolution
• Adaptable and self-motivated
• Passion for technology and customer excellence
• Flexible availability with the ability to be on-call as needed

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is required to:

• Regularly talk, sit, stand, walk and bend over, repetitive use of hands/arms, repetitive use of legs and grasp
• Frequently lift and carry up to 25 lbs
• Occasionally lift and carry up to 50 lbs
• Continuous hand/eye coordination and fine manipulation

Channel Partners Solutions is an equal opportunity employer in every aspect of employment, including but not limited to; selection, training, development and promotion of the most qualified candidates and employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law. Channel Partners is committed to equal employment opportunity in all other privileges, terms and conditions of employment that may not be covered in this statement. Channel Partners is an at-will employer.

Channel Partners is a team of experts delivering end-to-end retail, marketing, and consumer activation solutions across industries. We connect every part of the retail ecosystem to move brands forward with precision, speed, and measurable impact. Visit us at www.channelpartners.com for more information.

Channel Partners is committed to protecting applicant privacy, and any personal information submitted during the hiring process is used solely for recruitment purposes in accordance with our privacy policies and applicable data protection laws, including CCPA. We restrict access to applicant data to authorized personnel and maintain safeguards to prevent unauthorized access or misuse. Applicants may have rights under these laws—such as accessing, correcting, or requesting deletion of their information—and can contact Human Resources with any questions or to exercise these rights. To view our privacy policies please visit Privacy Policy and California Privacy Rights.