SCHEDULER I - BEEBE GASTROENTEROLOGY LEWES

Become part of the Beebe team - an inclusive team positioned in a vibrant, coastal community. Enjoy a fulfilling career as you support the health of our patients and a team focused on excellence.

Responsible for scheduling office appointment's, collecting patient information including insurance/demographics and answering questions to the best of your ability.

Able to answer all phone calls within 30 seconds.

Obtain demographics and insurance information/verification and enter into the electronic medical record accurately.

Demonstrates proficiency with scheduling guidelines and departmental protocols. Obtain accurate reason for visit information.

Use scheduling matrix when applicable to assure patients are scheduled in appropriate time frame.

Advise patients of scheduled appointment and arrival times. Provide directions if necessary.

Triage calls and forward accurate information to clinical staff or provider.  Such as but not limited to: reason for call, problems patient may be experiencing, medication patient may be

taking, date of future appointment.

Responsible to attend department meetings, open and read emails daily, bring to the practice manager any scheduling issues and patient concerns.

Ability to multi- task, change priorities, adjust to change and handle stress.

Must consistently communicate with patients in a professional manner.

Two years hospital or physician office setting with scheduling experience preferred, knowledge of medical terminology. 

High school graduate or equivalent.

Essential:* Clear Communication Skills Both Written And Verbal* Knowledge Of Basic Computer Programs * Able To Keep Confidential Information Regarding Patients, Team Members* Able To Withstand Crisis Situations* Has Skills To Provides Customer Service To Patients, Team Members And Visitors