Practice Manager II

The Practice Manager II is responsible for day-to-day operations of assigned clinic/practice locations to ensure the highest degree of efficiency and quality in patient care and patient flow, The Practice Manager II typically supervises larger clinic sites (5-10 provider clinical FTE) with multiple service lines and/or one service line that has greater than 5 providers. Responsibilities include:

• →Oversees daily clinic operations, including administrative and clerical functions.
• →Coordinates policies, procedures, and programs to support short- and long-term practice goals.
• →Manages scheduling, staffing, and resource allocation to ensure efficient patient care and quality standards.
• →Partners with providers to address and resolve patient flow issues in real time.
• →Handles patient complaints and service issues, collaborating with others as needed for resolution.
• →Leads HR functions for clinic staff (clinical and support), including hiring, performance management, disciplinary actions, and scheduling.
• →Oversees onboarding, training, and competency of new and existing staff.
• →Ensures high standards of customer service across all clinic operations.
• →Supports financial oversight of the clinic in partnership with Director of Practice Operations.
• →Assists with budget planning (operating, capital, training) and monitors monthly expenses.
• →Prepares and reviews operational reports, identifying trends and recommendations.
• →Oversees supply ordering, equipment maintenance, and cost-saving initiatives.

• One to two years’ previous supervisory experience, required.
• Experience working in an outpatient medical practice in a supervisory capacity, preferred.
• Education: BA in Business or Health Care Administration or related field, preferred.
• Clinical Licensure as an RN or LPN, licensed in the state of NC, preferred.
• Equivalency: A combination of appropriate education and experience may be substituted for the minimum education and experience requirements.
• Skills in planning, organizing, delegating, supervising, and to make recommendations for improved operational systems.
• Ability to make decisions and work independently without specific instruction regularly.
• Active CPR, preferred.
• Bilingual, preferred.

At Blue Ridge Health our mission is to improve Health, inspire Hope, and advance Healing through access to Compassionate, Affordable, and Quality Care. We are seeking individuals with a passion for creating an exceptional patient and client care experience to join our team! We are a nonprofit system of Federally Qualified Health Centers (FQHCs) that works closely with communities to meet the ever-changing medical and behavioral healthcare needs of individuals throughout WNC.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.