Department Manager- Tech Shop (Full-time) UNC Student Stores

Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide.  We offer a retail environment like no other – uniquely focused on delivering essential educational content, tools, and merchandise within a dynamic retail environment on campuses of higher education.  Our teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community.

Barnes & Noble College is seeking a resourceful, driven, adaptable, and customer-focused team member to work as a Tech Shop Department Manager. The Tech Shop Department Manager must be knowledgeable about department and store operations, to provide outstanding customer service to the academic and co-curricular community. You will ensure that your area of responsibility is maintained, properly merchandised, and operationally sound.

As a Department Manager in our Tech Shop you will spend the majority of your time on the sales floor supporting all technology needs, supervising Tech team members, and modeling Wow customer service.  You will provide direct oversight to the Tech Shop department, and ensure that our team members are current on all product trends and technology that our customers want.  You will engage with customers to explain, advise, and assist them with making appropriate technology purchases. A Department Manager must also be knowledgeable about general store operations; enforce loss prevention procedures; and ensure that areas of the store are maintained and well merchandised.

Our stores comply with all applicable federal, state and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required.

• Candidates must be a minimum of 18 years of age to be considered for employment.
• Experience in a retail setting, marketing, and/or IT preferred.
• 2-year experience as a computer repair technician; an equivalent combination of education, certification and experience will be considered.
• A+ and/or Apple certified or able to achieve certification within 60 days required.
• Experienced with Windows 7, 8, & 10 & Apple O/S & IMac.
• Must have hardware diagnostics and repair experience.
• Basic programming and web page development maintenance a plus.
• Experienced with parts ordering and inventory control.
• Knowledgeable of and able to use POS sales, billing, and inventory systems.
• High energy, self-starter who is adept at work on independent and on team tasks.
• Friendly personality, with strong written and verbal communication skills.
• Outstanding customer service skills to work with vendors, customers, and team members.
• Above average math and computer skills.
• Ability to work a flexible schedule including evenings, weekends, and holiday