Tufts Campus Store - Supervisor

Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide. We offer a retail environment like no other – uniquely focused on delivering essential educational content, tools, and merchandise within a dynamic retail environment on campuses of higher education. Our teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community.

Barnes & Noble College is seeking a savvy, driven, adaptable, and customer-focused team member to work varying or set schedules on a weekly basis year round as a part-time Supervisor in our Textbook department. In Textbooks you will provide assistance to the management team, have oversight for team members within the department or store in the absence of upper management, while greeting and assisting customers with locating course materials for rental or purchase.

A Supervisor in Textbooks will support the management team, serve as a resource for all departments, a model for customer service, and a driver for sales. As a Supervisor in the Textbook department you will spend the majority of your time on the sales floor making sure we have the right course material, in the right quantity, at the right time while modeling Wow customer service.  You may work directly with campus partners, students, and faculty to increase adoptions, rentals, and promote digital sales while successfully executing our textbook timeline each term.

• Spend the majority of your time on the sales floor as a mentor and model of exceptional customer service.
• Ability to use department specific technology to answer questions about course material, recommend products and/or services, and locate or obtain materials based on course descriptions or customer needs.
• Maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members.
• Maintain an appealing sales floor—tag, shelf, arrange, clean, and organize product or space within the store.
• Help resolve customer issues and complaints and escalating to manager, when necessary.
• Assist with processing sales transactions.
• Part-time positions require availability to work on a weekly basis year round. Schedules may be set or vary to meet the needs of the store an hours will be less than 30 per week.\
• Routine housekeeping including, for example, dusting, mopping, window cleaning, vacuuming, trash removal.

• Frequent movement within the store to access various departments, areas, and/or products.
• Ability to remain in a stationary position for extended periods.
• Frequent lifting.
• Occasional reaching, stooping, kneeling, crouching, and climbing ladders.

• 2+ years’ experience in a retail setting preferred.
• Candidates must be a minimum of 18 years of age to be considered for employment.
• High school diploma/GED preferred.
• Outstanding customer service skills to match customers to products that meet their needs.
• Basic reading, writing and accounting skills required.
• Excellent customer service and communication skills needed.
• Strong interpersonal, communication, and problem solving skills.
• Ability to work a flexible schedule including evenings, weekends, and holidays.