IT Support Specialist

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Customer Support SpecialistCustomer

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Quick Summary

Technical Tools

Customer Support SpecialistCustomer

Calspan is seeking a motivated and customer-focused IT Support Specialist to support daily operations by ensuring employees have reliable access to the technology and systems they need to succeed. This role is responsible for assisting users with the installation, configuration, and operation of software, computer hardware, and network systems.

The IT Support Specialist plays a key role in troubleshooting technical issues and helping integrate systems into IP-based networks. This position requires strong problem-solving skills, attention to detail, and a commitment to delivering high-quality support across the organization.

Responsibilities

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→Provide support to internal end users to diagnose and resolve hardware and software issues. Respond to telephone calls, email, and personnel requests for technical support. Maintain help desk log for all activities.
→Instruct users in equipment, application and operating system functions, research and answer technical questions, and develop/update user manuals.
→Perform and/or coordinate PC repair and maintenance with vendors; set up new or relocated computer equipment; maintain help desk logs; confer with vendor specialists to solve problems.
→Remain current with system information, changes and updates. Confer with staff, users, and management to establish requirements for new systems or modifications.

Requirements

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Nice to Have

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Associates in Computer Science or related discipline
3+ years’ experience in an engineering setting or;
A combination of education and experience equivalent to above

Computer hardware and software, including applications and programming
Deltek Costpoint
Microsoft Business Central/NAV
Microsoft Desktop & Server Technologies
Strong customer service focus

What We Offer

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Retaining great talent is as important as finding it, so at Calspan, we take our employee value proposition of Be Calspan quite seriously. To us, that means offering competitive compensation, comprehensive benefits, recognition programs and promotional opportunities. Our benefits include: Health Insurance, Health Savings Accounts, Flexible Spending Accounts, Dental Insurance, Vision Insurance, Life Insurance/Accidental Death & Dismemberment, Short-Term/Long-Term Disability, 401(k), Hospital Coverage, Accident Coverage, Life Insurance Policy, Paid-Time Off, Company-paid Holidays, Bereavement Leave, Jury Duty, Military Leave, Employee Assistance Program, Educational Assistance Reimbursement , and Pet Insurance.

Calspan is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Calspan supports safe and drug free workplace through pre-employment background checks and drug testing.

The salary range provided is a general guideline. Actual pay will depend on several factors, including, but not limited to, education, experience, training, and other applicable qualifications. Calspan is committed to pay transparency in compliance with applicable state and local laws.

All candidates must be eligible to work in the United States.

At Calspan, we promote an environment that empowers employees and encourages innovation. Our management team enables a strong sense of teamwork with each endeavor, where successes are shared and lessons are learned. The company’s talent brand, “Be Calspan”, incorporates our company values to Be Inclusive, Accountable, and Innovative and our commitment to drive every individual to - Be Developed, Be Balanced, Be Connected, Be Community and Be Recognized. Our culture promotes a positive atmosphere and competitive can-do method of action.

USD $25.00/Hr.

USD $29.00/Yr.