Claim Clerk

Position Title: Claim Clerk

Location: Chicago, IL (In-Office reporting)

Schedule: 8:00 am- 4:30 pm CT

Salary Range: $17/hr-$20/hr

Build Your Career With Purpose at CCMSI

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

The Claim Clerk provides front-line customer service and administrative support to claim personnel and internal teams. This position is responsible for managing incoming calls, processing claim-related documentation, and performing a variety of clerical duties to support efficient claim operations. The role contributes to high-quality claim service in accordance with corporate claim standards, service commitments, and client expectations, while also supporting overall office operations and security. This position is accountable for the quality of claim service as perceived by CCMSI clients and within Corporate Claim Standards.

• →Answer calls and take messages
• →Match mail for assigned accounts.
• →Follow up on bills.
• →File claim mail and related documents.
• →Set up designated claim files and complete all set up instructions, as requested.
• →Summarize correspondence and medical records in the claim log notes as wells as file it in the appropriate claim, as directed by claim staff.
• →Retrieve closed files and re-file in storage.
• →Maintain claim files in storage.
• →Photocopy claim documents, as needed.
• →Return provider calls or other calls, as directed.
• →Provide support to claim staff on client specific teams.
• →Compliance with service commitments as established by the team.
• →Maintain office security system access including enabling and disabling access.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

• Excellent oral and written communication skills.
• Initiative to set and achieve performance goals.
• Ability to cope with job pressures in a constantly changing environment.
• Knowledge of all lower level claim position responsibilities.
• Must be detail oriented and a self-starter with strong organizational abilities.
• Ability to coordinate and prioritize required.
• Flexibility, accuracy, initiative and the ability to work with minimum supervision.
• Discretion and confidentiality required.
• Reliable, predictable attendance within client service hours for the performance of this position. 
• Responsive to internal and external client needs. 
• Ability to clearly communicate verbally and/or in writing both internally and externally.

High School diploma or equivalent required.

Nice to Have:

• Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required.

Proficient in Microsoft Office                               

None required

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy)  + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Internal training and advancement opportunities
• Culture: A supportive, team-based work environment

How We Measure Success 

 At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by:  

• Quality claim handling – thorough investigations, strong documentation, well-supported decisions
• Compliance & audit performance – adherence to jurisdictional and client standards
• Timeliness & accuracy – purposeful file movement and dependable execution
• Client partnership – proactive communication and strong follow-through
• Professional judgment – owning outcomes and solving problems with integrity
• Cultural alignment – believing every claim represents a real person and acting accordingly 

This is where we shine, and we hire adjusters who want to shine with us.

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:

• Lead with transparency We build trust by being open and listening intently in every interaction.
• Perform with integrity We choose the right path, even when it is hard.
• Chase excellence We set the bar high and measure our success. What gets measured gets done.
• Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
• Win together Our greatest victories come when our clients succeed. 

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