Operations Data Analyst

The Operations Data Analyst will design, develop, and maintain operational reporting and workforce insights to ensure leadership has accurate, actionable data for effective decision-making. This role will analyze performance trends, identify variances, and provide data-driven recommendations to improve efficiency, effectiveness, and service quality. The ideal candidate is highly analytical, detail-oriented, and able to translate data into meaningful business insights.

We hire people, not positions. That's because, at Concora Credit, we put people first, including our customers, partners, and Team Members. Concora Credit is guided by a single purpose: to help non-prime customers do more with credit. Today, we have helped millions of customers access credit. Our industry leadership, resilience, and willingness to adapt ensure we can help our partners responsibly say yes to millions more. As a company grounded in entrepreneurship, we're looking to expand our team and are looking for people who foster innovation, strive to make an impact, and want to Do More! We’re an established company with over 20 years of experience, but now we’re taking things to the next level. We're seeking someone who wants to impact the business and play a pivotal role in leading the charge for change.

• Develop, generate, and deliver operational reports using multiple data sources, translating findings into clear insights on performance trends and business outcomes
• Analyze service level & agent performance, staffing trends, and key operational metrics to identify risks and opportunities
• Investigate report variances and provide data-driven recommendations to improve efficiency, effectiveness, and quality
• Evaluate existing reporting processes and recommend enhancements to improve visibility and decision-making
• Partner with cross-functional teams, including DBAs, Finance, and Risk, to ensure data accuracy, alignment, and integrity across reporting systems
• Collaborate with internal stakeholders to understand reporting needs, provide analytical consultation, and support implementation of data-driven solutions
• Utilize data tools and query methodologies to transform, analyze, and validate data
• Audit workforce data, schedules, and system inputs to ensure accuracy and compliance with established guidelines
• Assist workforce management in maintaining agent schedules and monitoring real-time call center performance

We know experience comes in many forms and that many skills are transferable. If your experience is close to what we're looking for, consider applying. Diversity has made us the entrepreneurial and innovative company that we are today.

• Bachelor’s degree or equivalent experience preferred
• Analytical experience, preferably in a production or call center environment
• Experience with data tools such as SQL, Databricks, Power BI, or similar platforms preferred
• Intermediate to advanced Excel skills and experience working with databases required
• Strong analytical, problem-solving, and organizational skills
• Ability to interpret data and communicate insights effectively
• Ability to work independently and collaboratively in a team environment

• Medical, Dental and Vision insurance for you and your family
• Relax and recharge with Paid Time Off (PTO)
• 6 company-observed paid holidays, plus 3 paid floating holidays
• 401k (after 90 days) plus employer match up to 4%
• Pet Insurance for your furry family members
• Wellness perks including onsite fitness equipment at both locations, EAP, and access to the Headspace App
• We invest in your future through Tuition Reimbursement
• Save on taxes with Flexible Spending Accounts
• Peace of mind with Life and AD&D Insurance
• Protect yourself with company-paid Long-Term Disability and voluntary Short-Term Disability

Concora Credit provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Concora Credit is an equal opportunity employer (EEO).

Please see the Concora Credit Privacy Policy for more information on how Concora Credit processes your personal information during the recruitment process and, if applicable, based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact caprivacynotice@concoracredit.com.