Engineering Operations Coordinator

The Engineering Operations Coordinator (Rooms & Systems) is responsible for helping manage and overseeing all maintenance operations related to guest rooms and condominium units within the property. This role ensures that rooms and associated facilities are maintained to the highest standards of quality, safety, and functionality, while supporting guest satisfaction, operational efficiency, and compliance with HOA and Property Management requirements.

This position coordinates day-to-day maintenance activities, supports the rooms maintenance team, and ensures consistent use of operational systems, procedures, and documentation.

In addition to operational responsibilities, the role works closely with Property Management and Finance to maintain strong control over operational data, work order tracking, expense management, and revenue accountability. This includes monitoring maintenance costs, coordinating purchasing, tracking parts and materials, and ensuring accurate billing and reporting for all maintenance-related services.

The position reports directly to the Director of Engineering.

Nestled on the sunny side of the Cascades, Suncadia’s 6,000‑acre mountain resort community offers year‑round opportunities to explore, unwind, and connect. With lodging options ranging from an intimate Inn to a classic Northwest lodge and private vacation homes, and with Tumble Creek providing an elevated club lifestyle, Suncadia fosters a true sense of place. Offering 40+ miles of trails, championship golf, a luxury spa, inspired dining, and direct access to the Wenatchee National Forest, at Suncadia adventure and belonging naturally come together. Here, meaningful moments aren’t just created, they’re part of the experience.

• →Identify maintenance needs through regular inspections, guest feedback, and Front desk and housekeeping reports.
• →Generate, assign, and track work orders for corrective and preventive maintenance.
• →Coordinate and schedule repair work with the maintenance team and external vendors as needed.
• →Implement and oversee a preventive maintenance program in coordination with the Engineering Department.
• →Ensure all work is completed in compliance with safety standards, brand expectations, and property requirements.

• →Maintain accurate and organized records of all maintenance activities, work orders, and related documentation.
• →Ensure proper use of maintenance management systems (e.g., Breezeway or equivalent) for tracking and reporting.
• →Manage and maintain data across multiple operational systems, including:
• →Work order management platforms
• →Key access and locking systems (e.g., Dormakaba)
• →Parking garage access systems (RFID)
• →Asset tracking and inventory systems
• →Generate reports related to maintenance performance, costs, and operational metrics.
• →Ensure compliance with recordkeeping standards required by internal policies, HOA agreements, and regulatory guidelines.

• →Serve as a liaison between Engineering, Housekeeping, Front Desk, Property Management, and HOA representatives.
• →Support compliance with HOA requirements, service agreements, and property standards.
• →Assist in maintaining safety and security protocols related to rooms maintenance and access systems.
• →Promote consistent processes and continuous improvement across maintenance operation

• →Partner with the Resort Finance team to ensure alignment on departmental revenues and expenses, and confirm accurate financial recording.
• →Review, code, and process invoices and work orders in accordance with company procedures.
• →Monitor maintenance-related expenses, materials usage, and cost trends.
• →Track and ensure accurate billing for maintenance services, including proper allocation between HOA, owners, and hospitality operations.

• 3+ years of experience in hospitality, property management, or facilities/Engineering coordination 
• Strong organizational and administrative skills with attention to detail
• Experience with maintenance management systems and operational software platforms
• Basic understanding of budgeting, invoice processing, and cost control
• Ability to coordinate multiple priorities in a fast-paced environment
• Strong communication skills and ability to work cross-functionally
• Computer proficiency

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