DC (Oelwein) IT/OT Systems Engineer

At East Penn, our employees are our culture; our employees will always be the heart of the company.  We are a private, family-owned enterprise committed to cultivating an atmosphere that honors the contributions of everyone.  We want our employees to have long-term careers, and many do.  Almost 40% of our workforce has over a decade of service.  Our open-door management policy, comprehensive benefits package, annual bonus program for all, and career advancement opportunities are just some of the ways we show our employees how incredibly valued they are.

Our hiring process may use artificial intelligence (AI) tools to help in the initial review of applications by identifying candidates whose qualifications best match job requirements. These tools do not make hiring decisions. All final hiring decisions regarding interviews and employment are made by our employee recruiting and hiring teams.

East Penn is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

East Penn is currently seeking an IT/OT Engineer I who supports the integration, reliability, security, and day-to-day operation of information technology (IT) and operational technology (OT) systems within the organization and works closely with IT, engineering, operations, and other cross-functional teams to maintain and troubleshoot technology supporting critical operational processes. The position assists with system implementation, configuration, monitoring, documentation, cybersecurity, and continuous improvement while developing expertise in IT/OT technologies, standards, and best practices.

The IT/OT Systems Engineer I will partner with manufacturing support to provide 99.999 uptime objectives to all systems used by the plant operations. Managing incidents with a sense of urgency and provide updates to management is required.

The IT/OT Systems Engineer I should be resourceful, with the ability to quickly diagnose and resolve issues. This role also requires patience and strong communication skills to effectively collaborate with a variety of interdisciplinary teams and end users.

• →Install and configure software and hardware as necessary.
• →Provide asset management, including maintenance and inventory of all devices using our CMDB software.
• →Monitor performance and maintain systems according to requirements
• →Troubleshoot issues and outages
• →Provide disaster recovery and high availability solutions to meet company 7X24X365 needs
• →Perform system upgrades to OS and hardware.
• →Manage DNS, DHCP and Active Directory on daily basis.
• →Build an internal knowledge base with technical documentation, manuals, and IT policies
• →Provide end user support at workstation levels as needed.
• →Configure systems to meet compliance requirements with GDPR, ITAR and NIST 800.
• →After hours support or project work as required.

Required:

• Prior experience as a System Administrator, Network Administrator, or similar role
• ITAR Compliance, NIST 800-171 or other equivalent security experience.
• ITIL experience is a plus
• Experience with Windows and Linux operating systems
• What’s Up Gold experience is a plus
• Virtual server management with VMWare
• ITAR REQUIREMENTS: * To conform to U.S. Government International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

Preferred:

• ITIL Certification
• Industry Security Certifications
• MCSA

• Bachelor’s degree in Computer Science or related field; equivalent level of education, training, and work-related experience may be considered

• MCSA, VMWare VCP, or CompTIA Server+

Required:

• Technical understanding of DHCP, DNS and Active Directory.
• Ability to create scripts in PowerShell or other languages.
• Ability to manage risk/security and changing direction of projects.

• Strong critical thinking and problem-solving skills with a focus on assessment and resolution of issues
• Ability to analyze problems and formulate alternative/creative solutions to problems
• Ability to effectively communicate both verbally and in writing

• Proficient in multi-tasking, prioritizing, and managing time effectively; can work effectively in high-pressure situations that require clear and sound decisions/actions.
• Strong interpersonal skills; a team player with proven ability to work across functional areas and all levels of the organization

• A high standard in work quality and ability to follow through is a must.
• Dependable and flexible when necessary