IT Helpdesk Administrator

We are a full-service electrical contractor offering commercial, industrial, residential, voice/data cabling, traffic signalization, and underground installations. We have extensive experience in both commercial and industrial electrical contracting, as well as installation and support for residential homes and buildings.

Since 1946 Baker Electric has served the electrical needs of Des Moines and Central Iowa.  We perform all types of electrical work including commercial, industrial, residential, voice/data cabling, traffic signalization and underground installations.  We continue to strive towards excellence by employing individuals with the intelligence, talent, and skills required to contribute to our growth and success and by focusing on employees’ individual performance and unification with the team!  All successful employees are focused on customer satisfaction and dedicated to meeting our vision of an inclusive and unified workforce. 

 

• →Minimum 1-3 years related experience
• →High school diploma or equivalent required: Associates Degree or higher preferred
• →Preferred CompTIA A+ Certification and Microsoft Technology Associate (MAT) Certification

• Must possess excellent written and verbal communications skills, effectively in the English language
• Possess exceptional customer service skills, patient, well organized, and a good communicator
• Must have ability to build positive working relationships with multiple levels of employees, management, suppliers, and customers
• Self-motivated, takes initiative with tasks and executes with a high level of attention to detail
• Must demonstrate integrity, honesty, professionalism and commitment to company values
• Must demonstrate ability to effectively organize and manage multiple tasks and to meet frequent deadlines
• Expertise in computer software, hardware maintenance, and technical support (i.e., Cortex XDR, Tanium, Bitlocker, Microsoft Azure, SharePoint , Cohesity, MS Office 365)
• Experience with repairing, diagnosing, and upgrading PC hardware and basic network troubleshooting
• Familiarity with Windows based operating systems and web based applications, include ERP systems or other construction/financial software packages

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to sit, see, talk, and hear. The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee is regularly required to walk, reach with hands and arms, climb or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up /exert force up to 200  pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

 

The employee may be required to commute to field locations and project sites and be able to navigate around the job site locations.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee should expect to sit for long periods in front of a computer and also travel to field locations as needed.

 

While visiting field locations, the employee may be required to be outdoors, exposed to outside weather conditions, extended exposure to sunlight, moisture, cold and heat. The noise level in the work environment is usually moderate to loud.

 

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

 

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.

Please review our Affirmative Action Policy.

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.

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