Program Manager – Remote Patient Monitoring (RPM)

Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state’s most vulnerable and underserved residents.

 

Founded in 1999, we’ve grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women’s health to endocrinology and psychiatry. We also provide nursing home support, care management, and in-home care through our Essen House Calls program. Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it.

 

We’re looking for talented, motivated individuals to join our growing team. Whether you’re a medical provider, administrator, or operations professional, there’s a career here for you. Join us in making a real difference in the health of our community.

→ Operational Leadership

• →Oversee day-to-day operations of the RPM program. 

• →Develop and standardize workflows for enrollment, device activation, monitoring, and escalation. 

• →Ensure efficient coordination between providers, care coordinators, IT, and RCM teams. 

• →Build scalable processes to support enrollment growth. 

 

→ Financial & Revenue Oversight

• →Monitor monthly RPM enrollment, billing, and reimbursement performance. 

• →Ensure compliance with CMS guidelines for CPT billing requirements. 

• →Partner with Revenue Cycle Management to reduce denials and optimize billing capture. 

• →Track program margin and identify operational inefficiencies. 

• →Present weekly performance dashboards to leadership. 

 

→ KPI Ownership & Performance Accountability

• →Own and manage performance metrics including: 

• →≥ 90% patient transmission adherence 

• →≥ 90% monthly billing capture rate 

• →≤ 5% documentation error rate 

• →<48-hour response time for abnormal clinical alerts 

• →Implement corrective action plans when KPIs fall below target thresholds. 

 

→ Team Leadership & Supervision

• →Hire, train, and supervise RPM Care Coordinators. 

• →Conduct productivity monitoring and performance evaluations. 

• →Establish clear daily, weekly, and monthly output expectations. 

• →Foster a culture of accountability, collaboration, and continuous improvement. 

 

→ Clinical & Regulatory Oversight

• →Ensure RPM services comply with Medicare, Medicaid, and HIPAA regulations. 

• →Conduct routine audits of documentation and workflow adherence. 

• →Collaborate with providers to ensure appropriate clinical interventions based on RPM alerts. 

• →Maintain high standards of patient safety and quality of care. 

 

→ Technology & Vendor Management

• →Oversee RPM device vendors and platform performance. 

• →Ensure seamless EHR integration and data accuracy. 

• →Collaborate with IT to troubleshoot connectivity or transmission issues. 

• →Evaluate new RPM technologies and recommend system improvements. 

 

→ Patient Engagement & Experience

• →Develop strategies to improve patient retention and adherence. 

• →Ensure patients receive proper education and support for device usage. 

• →Address barriers to participation and improve satisfaction metrics. 

 

• Bachelor’s degree in Healthcare Administration or related field 

• 3–5 years of clinical or care management experience 

• Minimum 2–3 years of healthcare leadership experience 

• Experience with Remote Patient Monitoring or telehealth programs 

• Knowledge of CMS billing requirements and compliance standards 

• Experience using EHR systems and healthcare analytics tools 

 

• Master’s degree (MHA, MBA, MSN, or related field) 

• Certification in Case Management (CCM) 

• Certification in Healthcare Information Systems (CPHIMS) 

• Experience in population health or value-based care programs 

  

• Strong operational and financial acumen 

• Data-driven decision-making 

• Expertise in CMS and HIPAA compliance 

• Ability to translate analytics into workflow improvements 

• Excellent leadership and communication skills 

• High level of organizational accountability