IT Support Help Desk

• →Provide on-site and remote technical support to end users across multiple Florida locations
• →Install, configure, maintain, and troubleshoot computer systems, hardware, software, printers, and network devices
• →Support basic network troubleshooting, including LAN/WAN connectivity, Wi-Fi, and structured cabling
• →Document technical issues, resolutions, and service activities accurately within ticketing systems
• →Travel throughout Florida as required to support acquisitions, new site launches, and ongoing operational needs
• →Deliver professional, timely, and customer-centric service aligned with Apex standards
• →Assist with basic system maintenance and IT infrastructure support initiatives

• Prior IT support, help desk, or technical support experience required
• Experience using ticketing systems and remote support tools
• Working knowledge of Windows operating systems and common business software applications
• Familiarity with computer hardware, peripherals, and foundational networking concepts
• Strong troubleshooting, problem-solving, and communication skills
• Ability to work independently in the field while collaborating effectively with a broader IT team

• Ability and willingness to travel throughout Florida (valid driver’s license and reliable transportation required)
• Flexibility to support multiple sites in a dynamic, fast-paced environment
• Physical capability to lift and move IT equipment as necessary
• Willingness to continuously learn and adapt to new technologies

Preferred (Not Required)

• Industry-recognized IT certifications (CompTIA A+, Network+, or similar)