Remote Customer Experience Center Specialist

Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees. At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.

 

• →Serve as the primary point of contact for inbound customer calls regarding vehicle service needs.
• →Deliver exceptional customer service by professionally addressing customer questions and concerns.
• →Build positive customer relationships while representing the Group 1 Automotive brand.

• Schedule service appointments for multiple dealership locations while maximizing service lane efficiency.
• Recommend appropriate appointments based on customer needs, manufacturer maintenance schedules, and dealership availability.
• Confirm appointment details and provide customers with service expectations.

• Respond to customer inquiries related to:
• Vehicle maintenance
• Service pricing
• Warranty coverage
• Roadside assistance
• Vehicle status updates
• Resolve customer concerns or coordinate with the appropriate dealership personnel to ensure timely resolution.

• Accurately document customer interactions and appointment details within multiple computer systems.
• Maintain complete and accurate customer records while adhering to Company standards.
• Navigate multiple applications simultaneously while maintaining productivity and service quality.

• Partner with dealership Service Advisors, Service Managers, and other internal teams to support a seamless customer experience.
• Contribute to team performance goals while maintaining high customer satisfaction standards.
• Demonstrate behaviors consistent with Group 1 Automotive's Values of Integrity, Transparency, Professionalism, Teamwork, and Respect.

• Minimum of six months of experience in:
• Customer service
• Call center
• Retail
• Hospitality
• Appointment scheduling
• Or another customer-facing environment
• Excellent verbal communication and active listening skills.
• Strong customer service and problem-solving abilities.
• Comfortable recommending services and asking for the appointment when appropriate.
• Strong computer proficiency with the ability to navigate multiple systems simultaneously.
• Excellent organizational skills with strong attention to detail.
• Reliable attendance and the ability to work independently in a remote environment.
• Professional home office with high-speed internet (minimum 30 Mbps).
• Must reside within the Greater Houston area.

• Bilingual (English/Spanish).
• Automotive dealership or service experience.
• Experience with appointment scheduling or customer contact center environments.

Candidates must be available to work one of the following shifts:

• 10:00 AM – 7:00 PM
• 10:30 AM – 7:30 PM
• 11:00 AM – 8:00 PM
• Rotating Saturdays (work one Saturday, followed by two Saturdays off)
• Every Sunday off

• Fully remote position for candidates residing in the Greater Houston area.
• Fast-paced customer contact environment supporting multiple dealership locations.
• Work requires frequent interaction with customers, dealership personnel, and multiple computer systems while maintaining productivity and service quality.

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.