Pediatric Care Coordinator (Non-Nurse)

The Pediatric Care Coordinator (Non‑Nurse) supports practice transformation and population health initiatives for Northwest Arkansas Pediatrics under the guidance of clinic leadership. Reporting to the Programs Manager, this role serves as a development partner and subject matter resource for the care team, guiding staff toward quality improvement goals through education, training, and workflow enhancement. Core duties include comprehensive chart reviews to identify care gaps, support accurate clinical documentation, and use data‑driven insights to ensure alignment with quality benchmarks, program requirements, and best practices while consistently representing the clinic’s mission, values, and professional standards. This role acts as a dedicated resource for the team, utilizing data-driven insights from patient records to ensure consistent alignment with quality improvement goals and program compliance.

• →Assist in educating the clinical team on value-based care initiatives.
• →Help implement standardized workflows for screenings (e.g., maternal depression, behavioral health) and high-risk patient appointments.
• →Work with families to increase self-management of chronic conditions and promote the use of primary care and after-hours clinic.
• →Gather information from the payer portals and EHR (eClinicalWorks) to help track clinic progress on quality and incentive metrics.
• →Review "gap lists" to identify patients needing additional follow up; facilitate outreach and scheduling for these families.
• →Assist providers in the implementation and maintenance of patient care plans to ensure they meet current guidelines.
• →Coordinate with different departments to execute health promotion and educational programs for patients and families.
• →Assist in the development of promotional literature and educational resources to encourage continued population health success.
• →Prepare performance updates for managers and providers to help the clinic address missed benchmarks and SDOH documentation.
• →Travel required between pediatric locations; rotation schedule to be developed in collaboration with clinical leadership.

• High school/GED with two years of related experience preferred