Business Systems Analyst

We're looking for a Business Systems Analyst to become a critical partner between the business and IT, owning requirements gathering and driving the delivery of Salesforce and integrated-system enhancements that support Sales, Customer Support, Operations, Client Services, Product, and Marketing.

Most of your time will be spent meeting with business stakeholders, translating their requests into clear system requirements, and partnering with the team to determine feasibility, scope, and impact before a solution is built, tested, and deployed. You'll also provide second-tier support, but this isn't a help desk role — most requests require the functional, back-end knowledge of how our systems are configured, and success depends on that depth of expertise.

Success will be measured by how independently you can gather and scope requirements, and by how little rework your enhancement initiatives need because you scoped them right the first time.

• →Independently gather, document, and clarify requirements for incoming enhancement requests, and manage a caseload of 3-5 concurrent initiatives with minimal rework.
• →Deliver expert, functional-level second-tier support for Salesforce and integrated systems — beyond front-end troubleshooting.
• →Recognize when a support issue is actually an enhancement opportunity and route it accordingly.
• →Contribute to system audits, governance, and compliance standards with accuracy and reliability.
• →Partner effectively with the Business Systems team's developers and stakeholders across departments, escalating for broader buy-in only when it's truly needed.

• Proven experience as a Business Systems Analyst (or similar) with functional, back-end configuration experience in Salesforce (Sales & Service Cloud).
• Strong requirements-gathering skills — the ability to translate business problems into clear, actionable system requirements.
• Experience partnering with developers to scope, size, and validate enhancement requests.
• Experience developing test scripts and supporting user acceptance testing (UAT).
• Experience supporting Salesforce-integrated third-party applications such as Concur and Certinia.
• Clear, professional communication with both technical and non-technical stakeholders.
• Strong analytical, problem-solving, and documentation skills.
• 5+ years of increasingly responsible experience in a Salesforce environment as a business systems analyst, functional consultant, or system administrator.
• 3+ years directly supporting Salesforce-related projects such as integrations, updates, upgrades, and enhancement delivery.

• Salesforce Certified Platform Administrator certification, ideally backed by hands-on functional experience rather than certification alone.

Applicant Privacy Notice

Please note that this is a hybrid role that involves a combination of onsite work from our corporate office as well as work from home. While we strive to accommodate flexible working arrangements when sensible, there will be times when onsite work is required. This could include scheduled office days, team meetings, client meetings, or special events.