Summer 2027 Internship - Customer Experience

Recognized as a Milwaukee Journal Sentinel Top Workplace for 15 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We’re committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

You'll partner with our Customer Experience team to:

• →Analyze customer feedback data, policy data, and digital experience metrics to identify opportunities for improvement
• →Support Voice of Customer (VoC) reporting and help surface meaningful insights from customer surveys and feedback channels
• →Measure customer journeys and help evaluate the experiences of policyholders and agency partners across key touchpoints
• →Assist with customer experience initiatives designed to improve satisfaction, loyalty, and ease of doing business with West Bend
• →Assist in managing dashboards, visualizations, and reports that transform complex data into actionable business recommendations
• →Monitor customer experience trends and help identify emerging pain points and opportunities
• →Support the development and maintenance of customer personas and journey maps
• →Collaborate with business partners across the organization to bring a customer-focused perspective to decisions and projects

At West Bend Insurance, customer experience is more than a department. It's a commitment to understanding our policyholders and agency partners and continuously improving every interaction they have with us.

As a Customer Experience Intern, you'll help uncover what customers are saying, how they're engaging with us digitally, and where we can create better experiences. You'll work directly with customer feedback, policy data, and digital experience insights to identify trends, measure customer journeys, and support strategic initiatives that influence business decisions across the organization.

This is an excellent opportunity for students interested in analytics, business intelligence, customer research, customer experience, or data storytelling.

This internship offers hands-on experience with industry-leading platforms and tools, including:

• Power BI
• Databricks
• Google Analytics
• Customer survey and Voice of Customer platforms
• Customer journey mapping and experience measurement tools

You'll learn how organizations use data, technology, and customer insights together to drive meaningful improvements in the customer experience.

• Current college student pursuing a bachelor's degree in Business, Data Analytics, Marketing, Mathematics, Information Management, Economics, Statistics, or a related field
• Interest in customer experience, business intelligence, analytics, or research
• Strong analytical and problem-solving skills
• Ability to interpret data and communicate findings in a clear and meaningful way
• Effective written and verbal communication skills
• Strong organization skills and attention to detail
• Curiosity, initiative, and a desire to learn new tools and technologies

Experience with Power BI, Google Analytics, SQL, survey platforms, or data visualization tools is helpful but not required.

As a Customer Experience Intern, you won't spend your summer observing from the sidelines. You'll work with real business data, contribute to meaningful projects, and gain exposure to how customer insights drive decisions across the company.

You'll also enjoy everything our award-winning campus has to offer, including:

• On-site fitness center
• Cafeteria and coffee options
• Disc golf course
• Walking and hiking trails
• Golf simulator
• Collaborative workspaces and opportunities to connect with leaders throughout the organization

If you're passionate about understanding customer behavior, uncovering insights through data, and helping organizations create exceptional experiences, we'd love to hear from you.

The hourly pay for this position is $21.00.   

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.