Telecommunications Specialist (Hybrid)

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MarketingPR Specialist

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Overview

Overview Tier One Technologies is seeking a Telecommunications Specialist to provide technical support to our US Government client. This hybrid Contract-to-Hire position will be located in Raleigh,

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MarketingPR Specialist

Tier One Technologies is seeking a Telecommunications Specialist to provide technical support to our US Government client.
This hybrid Contract-to-Hire position will be located in Raleigh, NC.
Schedule: Monday - Friday (8:00 AM – 4:00 PM).
Must be available to work on-call, overnights and weekends as needed.
SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.

Responsibilities

~1 min read

→Troubleshoot and resolve network availability and outages specifically WAN related.
→Work ServiceNow trouble tickets and drive to closure.
→Work with the vendors to ensure that tickets are resolved and closed in a timely manner.
→Administer multiple network service requests to vendors providing network services using advanced Telecom Expense Management software.
→Execute the circuit implementation & disconnect lifecycle of assigned orders related to new installs, migrations, and disconnects and coordinate new upgrades and enhancements.
→Support and work with Vendors on the day-to-day activities of the WAN escalations.
→Maintain and improve runbooks, SOPs; share insights and lessons learned with the team.
→Provide occasional assistance to more senior positions and/or performing functional duties under the oversight of more senior positions.

Requirements

~1 min read

A degree from an accredited College/University in the applicable field of services is preferred. 4 additional years of relevant experience in lieu of a college degree is required. If an individual's degree is not in the applicable field then 4 additional years of related experience is required.
3+ years of applicable network experience and support to include SD-WAN, data circuits, network troubleshooting.
2+ years of experience troubleshooting router, switch and modem connections and setup.
Prior experience working with Telecom Expense Management software is a PLUS.
Familiarity with Cisco and Fortinet is a PLUS.
Proficiency with MS Office Suite, especially Excel and Teams.
Must be flexible and willing to work on-call, overnights and weekends as needed.
Excellent organizational and communication skills.
Must be a US Citizen or have permanent residence status (Green Card).
Must be able to obtain Public Trust Clearance.
Must have lived in the United States for the past 5 years.
Cannot have more than 6 months travel outside the United States within the last 5 years. Military Service excluded.