Cargomatic2mo ago

$40 – $45/yr

Customer Success Specialist

Long Beach Camid

OperationsCustomer SupportCustomer Success Specialist

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Quick Summary

Overview

Customer Success Specialist Location: Long Beach, CA Compensation: $40.00 – $45.00 per hour About Cargomatic Founded in 2013,

Technical Tools

OperationsCustomer SupportCustomer Success Specialist

What We Offer

~1 min read

About the Role

~1 min read

Serve as the primary point of contact for enterprise customers, owning all communication via email, phone, and reporting
Manage day-to-day shipment operations for enterprise accounts and perform additional duties as needed
Collaborate cross-functionally with Sales, Account Management, Carrier Operations, and leadership to ensure customer expectations and performance metrics are met
Own weekly account data metrics and key SLAs, ensuring accuracy and continuous improvement
Identify and help implement new products, processes, and initiatives to support customer growth and engagement
Build, document, and champion processes and SOPs to support the transition of daily tasks to offshore support teams

Bachelor’s degree strongly preferred
3–5 years of experience in transportation and/or logistics
Strong customer support and customer satisfaction experience
Excellent written and verbal communication skills
Ability to think on your feet and solve problems analytically
Comfort working in a fast-changing environment with shifting priorities
Strong sense of urgency and ability to prioritize daily tasks
Ability to learn new technology and concepts quickly
Intermediate to advanced proficiency in Microsoft Excel

What We Offer

~1 min read

✓Competitive compensation

✓Medical, dental, and vision insurance

✓Flexible paid time off (PTO) and paid holidays

✓401(k) plan

✓Employee assistance program (EAP)

✓Opportunities for professional growth and career development

✓Work in a high-growth company redefining logistics and supply chain

Listing Details

Posted: February 5, 2026
First seen: March 26, 2026
Last seen: April 13, 2026

Posting Health

Days active: 17
Repost count: 0
Trust Level: 38%
Scored at: April 13, 2026

Signal breakdown

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C

greenhouse

Employees

125

Founded

2013

Domain

Jobs

View company profile

Salary

$40 – $45

per year

External application · ~5 min on Cargomatic's site

Please let Cargomatic know you found this job on Jobera.

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Customer Success Specialist$0k–$0k