Cartrawler
Cartrawler2mo ago

AI Engineer (Salesforce & Customer Contact Platforms)

Dublin · DublinPermanentmid
Data ScienceMachine Learning EngineerAI EngineerDataData & AI
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Quick Summary

Overview

Tech that takes you places We’re CarTrawler, the global travel tech company behind seamless connections between people, places and possibilities.

Technical Tools
Data ScienceMachine Learning EngineerAI EngineerDataData & AI
Tech that takes you places
We’re CarTrawler, the global travel tech company behind seamless connections between people, places and possibilities. From powering car rental to creating smarter ways to move, we make travel smoother for millions worldwide. Our culture is built on curiosity, collaboration and craic where every idea counts and every journey matters. Ready to make an impact? Let’s go places together.

Delivering smarter, safer and more scalable customer experiences sits at the heart of this AI Engineer role. Focused on Salesforce and customer contact platforms, this position turns GenAI and automation opportunities into real-world impact across customer experience, agent effectiveness and cost-to-serve. Working closely with Customer Contact, Technology and Data teams, the role shapes how AI is designed, deployed and embedded across CarTrawler’s customer operations.

Your Journey starts here!
  • Design, build and optimise AI-powered features within Salesforce Service Cloud and Agentforce, including case summarisation, routing, agent assist and deflection flows.
  • Develop and iterate LLM-powered prompts, workflows and guardrails for both customer-facing and agent-facing use cases.
  • Integrate Salesforce AI capabilities with the wider contact stack, including telephony, portals, automation tools and AI platforms.
  • Influence build-vs-buy decisions across AI, ensuring maximum leverage of Salesforce native capabilities before adding new vendors.
  • Run experiments and pilots, tracking impact across key metrics such as deflection, AHT, CSAT, containment and error rates.
  • Embed safety, governance and compliance best practices across AI solutions, including PII handling and auditability.
  • Partner with operations teams to ensure AI features land effectively and are fully adopted in day-to-day workflows.
  • 5+ years’ experience in software engineering / platform development.
  • Strong hands-on experience building solutions on Salesforce Service Cloud, including Apex, Flows and integrations.
  • Practical experience delivering GenAI or LLM-based solutions in production environments.
  • Solid understanding of APIs, system integrations and event-driven architectures.
  • A customer- and agent-first mindset, with a focus on measurable operational impact.
  • Confidence working cross-functionally with technical and non-technical stakeholders.
  • Curiosity and drive to stay ahead of evolving AI, automation and Salesforce capabilities.

    • Listing Details

    Posted
    January 26, 2026
    First seen
    March 26, 2026
    Last seen
    April 24, 2026

    Posting Health

    Days active
    29
    Repost count
    0
    Trust Level
    33%
    Scored at
    April 24, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
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    Cartrawler
    Cartrawler
    lever
    Employees
    350
    Founded
    2004
    Domain
    cartrawler.com
    Jobs
    View 19 jobs
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    CartrawlerAI Engineer (Salesforce & Customer Contact Platforms)
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