Customer Experience Officer (Korean Speaking, 6-Month Contract)

Hong Kong·Kwun Tongmid

Customer SuccessCustomer Experience

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Overview

Purpose of Position CASETiFY is one of the leading global lifestyle brands to offer customizable tech accessories.

Technical Tools

Customer SuccessCustomer Experience

CASETiFY is one of the leading global lifestyle brands to offer customizable tech accessories. We're industry leaders when it comes to trend forecasting and protecting what matters most; the community platform for creativity and self-expression.

Handle and resolve customer enquiries via social media and email, with timely follow-up and case escalation when needed.
Coordinate with internal teams (Marketing, Operations, etc.) to address customer needs and ensure smooth service delivery.
Monitor daily customer feedback on social platforms (Facebook, Instagram, Twitter) and highlight key issues or trends.
Support supervisor on ad hoc tasks and projects, including simple reporting and process or service improvement work.

~1 min read

Tertiary education with at least 1 year of customer service experience.
TOPIK Level 6, plus strong written and spoken English and Chinese skills.
Patient, customer-focused, able to work independently with strong attention to detail and good organization/multi-tasking.
Creative, with a good grasp of the Internet, online culture, and consumer behaviour.
Familiar with major social media platforms (Facebook, Twitter, Discord, Instagram, TikTok); experience is an advantage but not required.
Proficient in Google Docs/Sheets/Slides and Chinese word processing is highly preferred.
Candidates with backgrounds in e-commerce, media agencies, hospitality, or logistics are welcome.