7d ago

Room Service Attendant

Hotel ConventionNormalmid

Other

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Quick Summary

Key Responsibilities

Ensures food and drink are delivered accurately and in a timely manner to guests. Sets up room service trays and tables to fill existing orders and in anticipation of incoming orders.

Requirements Summary

Must either possess or obtain a valid food handler’s certificate and be ServSafe certified within three (3) months of employment. Must be able to work any shift, weekends, holidays, special events,

Technical Tools

Other

Responsibilities

~1 min read

→Ensures food and drink are delivered accurately and in a timely manner to guests.
→Sets up room service trays and tables to fill existing orders and in anticipation of incoming orders.
→Cleans and organizes staging area for team members.
→Retrieves checks from order takers, sets tables, picks up orders from the kitchen or bar and delivers to guest rooms.
→Makes sure order is accurate and requests are answered.
→Presents checks and obtains payment.
→Delivers payment/signed check to order taker for closing.
→Answers the telephone and takes orders from guests in absence of order taker.
→Maintains knowledge of menu items.
→Removes dirty dishes and barware to the kitchen.
→Delivers exceptional customer service in a courteous and friendly manner
→Ensures uniform and personal appearance is clean and professional.
→Performs other job-related duties as assigned.

Knowledge of the standards, procedures, supplies, equipment, and techniques used for room service.
Knowledge of applicable laws and regulations as well as Sol Casinos’ internal controls, policies, and procedures.
Computer proficiency with Micros Point-of-Sale system.
Good organizational, planning, and time management skills.
Good communication and interpersonal skills.
Skill in working courteously with the public as well as developing and maintaining good working relationships.
Skill in providing exceptional guest service
Ability to communicate and follow directions effectively.

Requirements

~1 min read

Must either possess or obtain a valid food handler’s certificate and be ServSafe certified within three (3) months of employment.
Must be able to work any shift, weekends, holidays, special events, and overtime, as needed.
Must be able to obtain, maintain, and retain a valid non-gaming license.