Senior Data Analyst

Catbird is a Brooklyn-based fine jewelry brand known for its commitment to quality craftsmanship, ethical sourcing, and sustainability. With a loyal customer base built over two decades, Catbird operates both a beloved retail presence and a thriving direct-to-consumer e-commerce business. We are a small, close-knit team that values curiosity, collaboration, and the belief that beautiful things should be made responsibly.

•     Extract and analyze CRM data, purchase behavior, customer service feedback, and survey insights

•     Build and maintain customer dashboards for ongoing and ad hoc analysis in Looker

•     Support lifecycle marketing with data-driven direction on segmentation, audience targeting, and campaign performance

•     Develop A/B testing frameworks for creative, messaging, send frequency, and timing

•     Define metrics and tracking to measure retention health, brand engagement, and customer lifetime value

•     Provide analytical support for Catbird's loyalty program and clienteling initiatives

•     Analyze site performance, conversion funnels, and digital revenue trends

•     Partner with the e-commerce and merchandising team on product performance, merchandising mix, and promotional impact

•     Build automated reporting in Looker to surface key metrics across the digital business

•     Create weekly and monthly performance summaries with clear, actionable takeaways

•     Translate complex analyses into plain-language recommendations for non-technical stakeholders

•     Establish and maintain shared KPI frameworks used across business teams