Jewelry Repair Artisan

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

As a Jeweler Polisher - Aftersales, you will be a key contributor to the restoration, refinement, and preservation of CHANEL fine jewelry—both client‑owned pieces and CHANEL inventory. This role demands exceptional technical expertise, precision, and attention to detail to ensure every creation meets the Maison’s uncompromising aesthetic and craftsmanship standards.

Working closely with Aftersales, Quality, and Boutique teams, you will support an elevated client experience while safeguarding the integrity, value, and heritage of the CHANEL brand.

• Perform jewelry alterations and repairs in accordance with the Maison standards of quality, included but not limited to:
  • high precision polishing and refinishing
  • rhodium plating of white gold pieces
  • chain sizing, clasp replacement
  • adding and removing posts
  • ring sizing
  • mechanical engraving
• Perform high‑precision polishing and finishing on fine jewelry pieces (18kt gold and platinum. Rhodium plate white gold pieces post polishing.
• Identify and report potential risks or defects during the repair process to Aftersales supervisors.
• Maintain strict adherence to quality, safety, and handling procedures, especially for high‑value pieces.
• Collaborate closely with Aftersales repair teams, quality control, and management to meet turnaround timelines.
• Ensure workstations, tools, and polishing equipment are maintained to luxury workshop standards.
• Uphold discretion and confidentiality regarding client pieces and Maison intellectual property.
• Support inventory control, replenishment, and management of repair materials and spare parts.
• Maintain an organized, clean, and efficient repair workshop.
• Identify and report quality or authenticity issues to management.
• Participate in technical training provided by the Regional WFJ Trainer.
• Log repairs accurately, track progress.

• The history and heritage of The House of CHANEL
• Building cross-functional relationships across multiple departments and divisions
• Being comfortable in the middle of complexity and ambiguity

• →Proven expertise in luxury jewelry repair, polishing, and diagnostics.
• →Exceptional attention to detail and commitment to craftsmanship excellence.
• →Strong communication skills, with the ability to explain technical concepts clearly and professionally.
• →Collaborative mindset with the ability to build strong relationships across Workshop, Aftersales, and Boutique teams.
• →Confidence and professionalism within a luxury brand environment.
• →Solid understanding of repair tools, polishing equipment, and maintenance best practices.
• →Discretion, accountability, and respect for high‑value client property.

• Work-Place Essential: This role requires 5 days in person office at the designated location/office.
• Minimum 3–5 years of professional experience as a jeweler polisher, preferably within luxury jewelry, or high‑end craftsmanship environments.
• Expert knowledge of precious metals (gold alloys, platinum, silver) and polishing techniques.
• Expertise in using polishing equipment and laser welder.
• Experience working on high‑value and high‑complexity pieces.
• Ability to work efficiently while maintaining impeccable quality standards.
• Manual dexterity, steady hands, and excellent visual acuity.
• Computer literacy for repair tracking and claims management.
• Well-organized, detail-oriented, patient, and proactive.
• Ability to stand and lift up to 20 lbs.

Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:

• At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all.  We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
• We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

• CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.
• Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.

• CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.
• Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.

• We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent.  US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.

• We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.

*Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.