Housing Occupancy Specialist

Catholic Charities of the Archdiocese of Chicago partners with mission-driven people and organizations across Cook and Lake counties to witness a message of mercy and hope to a world in need by improving lives, nourishing spirits; strengthening and empowering people, families, and communities; and committing to being present to our times through the eyes of faith.  

Housing Occupancy Specialist

The Housing Occupancy Specialist provides client support and administrative services for the Bridge Subsidy Initiative, ensuring compliance, resolving issues, and assisting at-risk tenants.

Job Responsibilities

• Provides direct service to clients by maintaining a caseload and responding to any inquiries and providing general information regarding the Bridge Subsidy Initiative Program;

• Responsible for preparing correspondence, notifications, and internal paperwork for holds, reinstatements, and return of security deposits;

• Works in collaboration with Occupancy Team to assist tenants at risk of eviction;

• Is knowledgeable in and understands program regulations and Housing Agency Policies in order to effectively resolve general tenant/ landlord issues;

• Handles all client complaints as well as crisis situations in consultation with his/her supervisory chain, in compliance with Agency/ Programmatic policies and procedures and treats each case with sensitivity and expedience;

• Maintains up-to-date and accurate client files and databases, as required by agency/programmatic policies and procedures, professional standards, and external requirements of all relevant regulatory, licensing or accrediting bodies in the course of performing job expectations;

• Handles a wide array of administrative tasks to ensure compliance with agency/programmatic policies and procedures, professional standards, and external requirements of all relevant regulatory, licensing or accrediting bodies in the course of performing job expectations;

• Knows and complies with laws and regulations relevant to the position and services.

PLEASE NOTE: Essential functions include all other duties and responsibilities as assigned.
X Kneel and move from sitting, bending, kneeling or standing multiple times a day.
X Push and pull objects up to 25 pounds.
X Climb up and down up to 4 or more flights of stairs at a time.
X Lift up to 25 pounds.

Other Requirements Comply with program and/or Agency requirements related to (check all that apply).
X Background check, including any program specific requirements.

    Physical examination
    TB Testing
    Drug Testing

    Driver's License and reliable transportation
    Agency-specified automobile insurance

Immediate Supervisor: Occupancy Supervisor
Directly Supervises: N/A

Education and Experience Requirements:
Relevant Education:
Minimum: Bachelor's Degree
Preferred: N/A

Relevant Experience:
Minimum: 1-2 years in housing or related experience

Preferred: 3-4 years in housing or related experience

Excellent written and verbal communication skills. 

Proficient in Excel.

Certification/Licensure:
Minimum: Must acquire NCHM Certified Occupancy Specialist (COS) certification within 1 year of employment.

Preferred: Certified Occupancy Specialist (COS) certification.