Customer Service Representative

United States·Wellness Way-Ww - LathamNormalmid

Customer Support SpecialistCustomer

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Quick Summary

Key Responsibilities

Answer and research incoming phone calls from patients and answer questions, inquiries, and concerns regarding their accounts. Assume responsibility for initial patient contact and follow-up.

Technical Tools

Customer Support SpecialistCustomer

Our Central Billing Office is looking for a full-time Customer Service Representative to join their team! This is a remote position (training is on-site) and the hours are: Monday - Friday, 8:00AM-4:30PM.

Responsibilities:

Answer and research incoming phone calls from patients and answer questions, inquiries, and concerns regarding their accounts.
Assume responsibility for initial patient contact and follow-up.
Work with AR Specialist on patient billing and credit issues.
Ensure positive experience for patient on behalf of CCP.
Identify and correct patient account inaccuracies.
Post credit card payments to the patients account.

What We Offer

~1 min read

If you are interested in this opportunity and have the desired qualifications, please Apply Now!

Community Care Physicians offers competitive salaries and a comprehensive benefits package, including medical, dental, vision and life insurances, paid holidays, paid time off, retirement plan, and much more in a business casual environment!

We welcome candidates who will bring diverse intellectual, gender and ethnic perspectives to Community Care Physicians.

Community Care Physicians is an Equal Opportunity Employer.

Customer Service Representative

Excellent communication skills, problem solving, ability to multitask

✓High school diploma or equivalent.

✓Minimum of one year work experience.

✓Prior experience in a call center environment.

✓Knowledge of medical terminology and medical insurance plans.

✓Excellent customer service skills.

✓Skill in using computer programs and applications.

✓Ability to establish and maintain effective working relationships and deal courteously with patients, employees, and the public

✓Ability to communicate clearly and concisely.