Case Manager - BEST

POSITION SUMMARY:
Catholic Charities is working closely with the City of San Jose Mayor’s Gang Prevention Task Force to Case Management Services, Outreach Services, Weekly Support Groups and Pro-Social activities to youth according to Hot Spot’s identified on the City of San Jose BEST Contract. The case manager implements outreach and support to empower youth & their families in making healthy choices.

ESSENTIAL DUTIES & RESPONSIBILITIES:
ADMINISTRATIVE DUTIES :
• Researches and has a working knowledge of community resources
• Provides needs assessment to address through linkage and case management services
• Assists and links families to needed internal and external resources to promote overall well-being and improved mental health
• Assist families with service provider process navigation to ensure service obtainment
• Ensure that all required forms, consents, family plans, legal documentation, etc. are properly completed and kept up to date
• Transfer family and service documentation to electronic data systems as necessary
• Manage and maintain a caseload of youth and families
• Prepare weekly and monthly clientele reports on Excel spreadsheets
• In a timely manner, commit to other administrative duties such as creating a weekly schedule, maintaining reimbursement reports, online timesheets, and clientele weekly and monthly reports.
• Meet with direct supervisor on a weekly basis to discuss clients, program adjustments, required support, etc.

PROGRAMMATIC DUTIES:
• Provide Pro Social Activities on Tuesday & Thursday evenings
• Provide transition services to integrate the youth back into school and to help the youth succeed once there.
• Establish and maintain good working relationships with school administration, community partners, SJPD and Juvenile Probation Department.
• Implement program evaluation procedures such as pre and post surveys, assessments and ISP’s.
• Represent Children, Youth and Family Development at community events.
• Assist team with coordination of services.
• Provide after hour support over the phone for clients in need.
• Advocate for client in court, school, probation, and “referring-out” circumstances.
• Provide a weekly 1-1 (School or Home Visit with each youth as needed.)






QUALIFICATIONS:
? Education: BA preferred and/or extensive equivalent work experience/knowledge
(Equivalent education and experience that demonstrates the ability to perform the job may be considered.)

? Bilingual is a plus.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES, EXPERIENCE:
? Desire to work autonomously and in a team-setting.
? Implements the attitude to balance administrative duties as well as working with families and the community at-large.
? Case Management/Counseling experience in a community based setting;
? Effective verbal and written communication skills;
? Understanding and sensitivity of economic, cultural issues in diverse communities;
? Ability to work independently with minimal supervision;
? Ability to meet deadlines;
? Demonstrated computer literacy (MS Word, Excel, and Internet usage);
? Fingerprinting and background check as required by the DOJ and DMV clearance;
? TB test required

PHYSICAL, EMOTIONAL and INTELLECTUAL REQUIREMENTS:
• Extensive knowledge of how to work with at-risk and gang impacted youth.
• Knowledge of asset-based youth development strategies
• Ability to collaborate with CBO’s & agencies working with at-risk gang related or gang impacted youth.
• Experience working with diverse populations.
• Experience working with youth in the juvenile probation system.
• Fast paced, diverse and dynamic environment
• The service is sometimes physical, requiring setting up for events which may require transporting or lifting cumbersome materials, e.g., easels, flip charts, refreshments, brochures, chairs, tables, etc.
• Must be able to report to service site on a regular and reliable basis
• Able to deal with stressful situations
• Must be able to work a flexible schedule, which includes day, evening, weekend, and holiday hours, as appropriate, to coordinate and provide services and activities for families during non-traditional hours
• Able to travel between sites and to attend offsite events throughout the city, as appropriate


PHYSICAL REQUIREMENTS:
• Able to use the telephone and computer (including use of mouse and keyboard)
• Able to drive
• Able to lift up to 25 lbs.
• Able to walk long distances



This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Because of a need to remain responsive to the needs of our clients and our Agency’s operations, responsibilities may be modified at any time.