Pharmaceutical Specialist

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  Manage all prescription refill requests received via fax, phone and electronic.

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  Communicate directly with patients when medications have been delayed, proposing solutions for handling

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  Resolve general issues when they arise

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  Manage procedure flow chart with adherence

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  Assess and analyze patient charts for needed information to deduce next steps

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  Communicate with providers and medical assistants based on controlled substance protocols

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  Process all requests timely

• Ability to interpret faxes, escripts, verbal and written prescription orders

• Experience with online prescription systems and EHR’s a plus

• Knowledge of pharmacy and medical terminology

• Understanding of Company and HIPAA patient confidentiality and compliance

• Must exhibit excellent customer service skills and attention to detail

• Ability to identify problems and assist in finding solutions

• Ability to work effectively as a team member with physicians, providers, and other staff.

• Ability to communicate effectively and be an integral part of the team

• Ability to use good reasoning and judgment

• EHR systems navigation

• Med management or prescription refill

• Work as prescription refill technician or alongside provider as an assistant

• 2+ years customer service experience

• Work with deadlines and understand SOP adherence

Mental and Physical Requirements: Ability to work on a computer for extended periods of time. Must be able to use a variety of office equipment.

Conditions: Normal office environment. The position requires the ability to work under pressure and with a diverse population, including staff, physicians, clients, patients, and other members of the public on a regular basis.