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Cloud Endpoint Support Engineer

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Customer SupportSupport Engineer

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Overview

We are a growing information technology company that offers its employees a culture of success, the chance to work on revolutionary federal IT infrastructure,

Technical Tools

Customer SupportSupport Engineer

We are a growing information technology company that offers its employees a culture of success, the chance to work on revolutionary federal IT infrastructure, and the opportunity to grow alongside cutting-edge technology that is reshaping the industry. We are seeking forward thinking candidates that have strong experience in operational support and can help take to the next level in a proactive stance.

Chameleon Integrated Services has expertise in operations management, quality systems, data operations and cybersecurity. We secure some of the most sensitive data for the Department of Defense and for other U.S. federal government agencies. We are known for the great care we take with clients and employees, and we believe in promoting from within.

We offer a Full Benefits package including:

Competitive Employee Health Insurance options including dental
100% company paid vision plan
401K plan with generous company match and no vesting period
100% company paid life insurance
100% company paid long and short-term disability insurance
Training allowance
PTO and more

Cloud Endpoint Support Engineer – this is a remote opportunity
NOTE: Resumes dominated by call-center metrics with no engineering artifacts will be rejected. These artifacts include: secure workstation image baselines, image version history, patch/application deployment summaries, device enrollment/authentication configuration, endpoint telemetry/logging coverage, baseline standards, imaging/patching automation runbooks, lifecycle documentation, asset inventory reconciliation, telemetry health reports, forensic playbooks, findings reports, remediation plans, validation reports, and change logs.

The Role:

Handles advanced engineering escalations tied to cloud-connected endpoint services, device enrollment, authentication failures, endpoint compliance, asset/device reconciliation, telemetry gaps, and Service Desk runbook transfer. This role should bridge tickets into engineering remediation - not perform Tier 1 ticket work.

Must have:

Active Top Secret clearance
8+ years in IT/endpoint/cloud support engineering or cybersecurity
6+ years enterprise engineering
Intune registration
Autopilot
Entra/AD conditional access
Passwordless authentication
YubiKey/CAC/software keys
Microsoft 365
VPN/VDI access support
Endpoint compliance monitoring
Asset inventory reconciliation
SIEM/EDR telemetry validation

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status”

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