Concierge (Part-time) - Boston, MA

Duties and Responsibilities (examples of but not limited to...)

• Work under and partner with the Head of Portfolio on the Property Management Team 
• Greet residents, visitors, and vendors when they arrive, ensuring guests are logged into the visitor or vendor logs.
• Maintain all applicable logs, updates, files, and computer and paper systems relevant to building operations
• Maintain accurate and complete shift notes to ensure successful communication through shift changes.
• Act as clerical support as time or shift coverage permits.
• Answer phones and greet prospects in a professional manner.
• Accept packages for residents who have provided a “Package Authorization Form” and maintain the “Delivery Log”. May be asked to assist with the delivery of packages as needed to residents.
• Provide resident services to include: lockout assistance, holding resident keys, calling taxis, accepting and holding dry cleaning, and providing access to homes for authorized personnel 
• Assist with organization, set-up, implementation, and clean up of all resident events hosted by the community.
• Update schedules for resident move-ins/outs and elevator usage through the appropriate coordination with the supervisor and/or the Property Manager.
• Provide new residents with orientation to the community
• Conduct routine inspections of all common areas, ensuring that the areas are appropriately maintained, and confirm that the areas have proper supplies.
• Monitor security systems (cameras, building access, and Fire Control System) and ensure that the property is secured and safe.
• Contact the applicable public service response organization immediately in case of an emergency as well as the Property Manager. Follow the applicable emergency procedures as directed in the property manual.
• Represent the company in a professional manner at all times. Consistently maintain a professional, courteous attitude when dealing with residents, coworkers, and the general public.

Requirements

• High school diploma, G.E.D., some college preferred
• This is a full time position Monday through Friday 8am-5pm
• Must be able to maintain a professional demeanor with co-workers, vendors, and guests.
• Customer service driven
• Punctual
• Professional appearance
• Ability to work independently on assigned tasks and accept direction on given assignments
• Be flexible and have a willingness to perform a variety of tasks.
• Must have a valid MA Driver’s license.

Compensation

$18-$21/hour based on experience

About Charlesgate

CHARLESGATE is an integrated real estate firm that empowers thousands of clients throughout New England, metro New York City, and Denver, with a comprehensive array of services across residential and multifamily commercial real estate—including property management & leasing, sales brokerage, investment sales, construction, and new development. Founded in Boston, MA, in 2003 and headquartered in Back Bay, CHARLESGATE has the distinct honor of being one of only 4% of companies that've been on the Inc. 5000 list of fastest-growing private companies in America five times. 

Our Vision:

To inspire and empower our clients, our team, and our communities through comprehensive real estate solutions.

Our Core Principles:

Charlesgate Property Management is committed to complying with all federal, state, and local laws providing equal employment opportunities. We are dedicated to maintaining a work environment free of harassment, discrimination, or retaliation based on any protected characteristic under applicable law.