Processor Implementation Manager

The Processor Implementation Manager is an individual contributor role within ChimeCore’s Processor Operations function, focused on ensuring the reliable implementation, validation, and operational readiness of payment processors, funds flows, and platform changes across our internal processing system. This role is built for someone who leads with data — using advanced SQL and analytics to drive decisions, resolve ambiguity, and surface system behavior that others miss. You'll partner closely internally with Engineering, Accounting, Finance, and Bank Partnerships and externally with our bank partners, serving as the analytical backbone of complex payment investigations and implementations.

The base salary offered for this role and level of experience will begin at $130,000.00 and up to $180,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

• Support complex processor implementations, migrations, and platform changes, ensuring operational readiness and clean handoff to steady-state owners — with data validation at every stage.
• Write sophisticated SQL queries to investigate transaction anomalies, support reconciliation research, and surface root causes across large, multi-rail datasets in Snowflake.
• Serve as a subject matter expert on ChimeCore payment flows, transaction lifecycles, and data models — and translate that expertise into clear, queryable logic others can rely on.
• Collaborate with bank partners and engineering on funds flow, reporting, and transaction investigations — bringing structured analysis and proposed resolutions, not just problem statements.
• Support Accounting, Audit, Risk, and Finance by interpreting platform behavior and transaction data to aid investigations and reporting
• Participate in incident response and escalations by driving investigation, proposing hypotheses, and supporting remediation, with accountability shared across owning teams.
• Define expected versus anomalous processor behavior and contribute to the design of monitors and alerts in partnership with Engineering and Processor Operations.
• Perform advanced data analysis and SQL-based investigations to support reconciliation research root-cause analysis and be able to articulate the finding to a broader audience.
• Support Accounting, Audit, Risk, and Finance with platform behavior interpretation and transaction-level data — translating SQL output into business-ready findings.
• Act as a trusted analytical advisor to Implementation and Reconciliation Managers, providing implementation context grounded in data.

• 6+ years in bank and/or payment operations with a broad understanding of operations; including accounting, funds flow, settlement, processing, etc
• Expert-level SQL skills — you write complex, optimized queries from scratch and are comfortable independently investigating large transactional datasets. Experience in Snowflake strongly preferred.
• Strong reconciliation knowledge and background
• An understanding of the end-to-end payments ecosystem, including payment methods, card networks, issuer processing, and the regulatory environment
• An understanding of ACH originations, returns, settlements and everything in between, AAP certification is a huge plus
• Familiarity with network operations including Visa, Mastercard, PLUS, and Star, as well as with network vendors that facilitate AFT/OCT payments and other forms of card-based money movement
• Experience working cross functionally with Product, Accounting, Compliance, Legal, Risk & Engineering to identify, evaluate and size opportunities and prioritize work
• Experience driving continuous improvement projects, where you’ve applied deep knowledge to uncover and execute both short term and long term optimizations
• A member obsessed mindset, eager to learn and improve the user experience
• A curious and creative problem solving ability - can facilitate resolution of issues in a timely manner by working cross-functionally with product and engineering teams
• Excellent business acumen, communication skills and a self-starting attitude

#LI-GC1 #LI-Hybrid

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.

We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.

We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress. 

We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.

Because if we don't—who will?

*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.